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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent, clean hotel. Service needs improvement The room was decent. The service was less than average.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the service issues you experienced. Moving forward, I will make sure we are providing each guest with professional customer service. Still, I am glad to read that we were able to provide you with a satisfactory stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
good stay I loved the kitchen. I just wish I would have stayed longer and been able to use it
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our fully equipped kitchens and had a comfortable experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Walking distance to Levi Stadium The room was minimally stocked but comfortable. There was no blow dryer or tissues. My daughter's non smoking room had a distinctly unpleasant smell of cigarettes. Overall nice place for the location, location, location.
The room was too cold when we walked in, however it was easy to reset the temperature gauge.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that your room was not to your expectations. In response to your feedback, I am pleased to let you know that we are working on heat and motion sensitive controls for our AC systems to make sure our rooms remain at a nice and comfortable temperature. Still, I am glad you had a positive stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
No bad for over nite get away
Excellent, very roomy, convenient, great value Plenty of room to stretch out, convenient frig and kitchen, clean, and comfortable. I would definitely go back.
Business response:
It is so rewarding to read that you had a comfortable stay with us. Thank you for your comments. I am glad to read that you were pleased with all of our amenities and would stay with us again. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Not so great When checking in (at 4:00 PM) there was only 1 staff member checking people in so it was about a 30 minute wait. Some people were saying it took them about 45 minutes. I overheard someone say some staff called in sick. I felt bad for the girl working the front counter and for the most part the people in line did too, but every request or question was answered with a sigh or an eye roll. I felt the staff was unprofessional and I also felt like they were very inconvenienced by the presence of all the customers. Th... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.