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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms had very limited electrical outlets. The bathroom door was not your average door. It seemed to be a metal door that should be used for a utility closet. The breakfast was not it. Just pre-packaged muffins & granola bars with coffee. We only stayed here because we could walk to Levi’s Stadium within 20 minutes.
Business response:
Dear Christopher, Thank you for taking the time to share your experience. While we’re glad the location near Levi’s Stadium was convenient, we understand the setup in the room and the limited breakfast offering didn’t provide the comfort you were hoping for. The outlet availability and bathroom design you mentioned will be reviewed with our team, as we want each space to feel both functional and welcoming. Feedback like yours helps us identify where improvements are needed, and we appreciate you bringing these points to our ... read more
A+++ They allowed early checkin every time I requested & very friendly staff
First room tv had been shattered and was not identified by the property. I had to.let them know and move me to another room. No one was at desk when i checked out and couldnt get a receipt and when i called later to have it emailed, they said i needed to go through Expedia.
Business response:
Dear Vecepia, We’re truly sorry your experience was marked by multiple disappointments. Discovering a damaged item in the room upon arrival and not being properly supported through the situation is unacceptable. It’s equally frustrating to leave without documentation. Your feedback will be shared with the team so we can take steps to improve our responsiveness and attention to detail. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel ... read more
Thank you !
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We're pleased to know you had pleasant stay and that the experience met your expectations. Whether it's a short visit or a longer trip, we aim to provide a comfortable space, attentive service, and a welcoming atmosphere for every guest. Your feedback encourages our team to continue delivering reliable hospitality. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management
Older facility. Rug had just been shampooed and was still wet. Smelled strongly of cleaner. People were not at the desk
Business response:
Dear Jessica, We're sorry for not meeting your expectations. We also regret that assistance wasn't immediately available when needed. Your comments help us identify areas where better timing and follow-through can make a meaningful difference for future guests, and we will address them with our team. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Made sure i had everything i needed My stay is always good at extended stay the staff is always helpful
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,436 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.