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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walking distance from Levy’s stadium.
Bath is dirty and smells bad hallways and elevator
Business response:
Dear Rogelio, Thank you for providing your feedback. We regret to hear about the cleanliness issues you encountered during your stay. Ensuring a pristine and pleasant environment is a top priority for us, and we will address these concerns with our housekeeping team immediately. Please know that your comments are taken seriously, and we are committed to improving our standards. We appreciate your input and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Your satisfa... read more
😑 When we initially got to the room there were no towels. We asked the front desk and they were so rude about it as if we were not being honest about not having towels to shower with or dry off with. Customer service was not good at all. The woman was very friendly but the two men were very rude and disengaged.
Business response:
Dear Trinesha, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We hope you will accept our deepest apologies for the level of service you received from our associates. Thank you for your review of our hotel. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.