Extended Stay America - San Jose - Santa Clara

Business response:

Dear Semih, Thank you for sharing your feedback. We’re sorry to hear that the sound isolation did not meet your expectations. We understand how important a quiet environment is for a comfortable stay. Your comments will be taken into consideration as we look to improve our facilities. We appreciate your feedback and hope to have the chance to provide a better experience at Extended Stay America on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for bringing these issues to our attention. We apologize for the cleanliness issues and maintenance concerns you encountered. This is not the standard we aim for. We’re disappointed that we couldn’t offer a room change during your stay. Rest assured, we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Samuel,We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them.Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management