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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found mold in the shower
Business response:
Dear Andres, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manageme... read more
Not good
Business response:
Dear Imelda, Thank you for taking the time to share your experience with us. We have always aimed to provide a comfortable hotel experience. However, we are sorry for not meeting all your expectations. Our front desk team is always available to assist you. We appreciate your feedback and hope to welcome you back for another seamless stay.Sincerely,Hotel Management
Property needs to be revamped. Severely outdated from the rooms, carpets, and the linens. Outside needs to be power washed
Business response:
Dear K, Thank you for being our guest. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management
Maybe I was just given a room by accident that wasn’t ready but the room was not cleaned and specifically the bathroom was the worst I’d ever seen. Dirt and feces smeared all over the tile floor
Business response:
DearKevin,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Dirty floors in the hall and room. Not white towels. Thin blankets. Shower that didn’t drain…
Business response:
Dear Karalyn, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Our goal is to provide a comfortable and welcoming environment, and it is clear we fell short in this instance. Your feedback regarding the towels, bedding, and shower drainage is invaluable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another opportunity to serve you ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.