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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The plumbing was bad. The toilet kept backing up if you did more than 2 flushes a day. The front desk sent a mechanic to fix it but nothing seemed fixed.
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry for the inconvenience you experienced with the plumbing and understand how frustrating that must have been. While our team attempted to resolve the issue during your stay, it is clear we fell short of expectations. Please be assured that your comments will be addressed, and this issue will be fully resolved to ensure a smoother experience for future guests. We appreciate your patience and hope you will consider giving us another opportuni... read more
I had cancellation without notification while my luggage was still in the hotel and my card was charged extra. I had to wait for a refund days after I left.
Business response:
Dear Guest, We are genuinely sorry for the inconvenience and frustration you experienced regarding the unexpected cancellation and billing issue. This situation does not reflect the level of service we aim to provide, and we understand how unsettling it must have been, especially with your belongings still on-site. Please be assured that your feedback has been shared with our team to prevent similar occurrences in the future. We hope you’ll consider revisiting us for a much-improved stay. Sincerely, Hotel Management
Worst kept hotels I have ever stayed and experienced
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are deeply sorry to learn that your visit did not reflect the standards we strive to maintain. Providing well-maintained accommodations and a comfortable environment is a priority, and it’s clear we fell short. Please accept our sincere apologies for the disappointment caused. We will address this immediately, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and ... read more
This is one of my worst experiences as a hotel guest. The room has not shampoo and you can hear all jinds noise easily around the room. The smells like boiled lamb meat. The worst is that there are no kitten cookware and you have to go downstairs to ask for the. There is no one on front desk most of time and you just have to wait there for them until they show up. One more strange thing is that the front door is locked even even at 10 am morning time and if you did not bring your key with you can not get in since there is no... read more
Business response:
Dear Qixin, Thank you for sharing your detailed impressions of your recent visit. We are genuinely sorry that your stay fell short of expectations and that several aspects caused frustration. Please know that guest comfort and satisfaction are priorities, and your comments will be carefully reviewed to help ensure improvements where needed. We value your feedback and hope you might consider giving us another opportunity to provide a more seamless and comfortable experience. Sincerely, Hotel Management
kitchen work place ok kitchen had to get pans and had nothing for turning eggs
Business response:
Dear Stan, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Pubic hair in my sheets. Broken Shower that didn’t work. And front desk staff that treats you like you’re an inconvenience to them.
Business response:
Dear Joshua, Thank you for staying with us and taking the time to share your experience. We are very sorry that your stay did not meet your expectations. The concerns you raised regarding cleanliness, maintenance, and the service you received at our front desk are taken very seriously. Please know that your feedback has been shared with our teams to ensure improvements are made and to prevent similar situations in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opport... read more
Nice Facade Can Be Deceiving Looks great from outside but outdated inside. Single elevator that's clanky and oftentimes don't open if you are coming down from the 2nd floor. My wife is disabled so you know it's a problem. I left an inflatable leg wedge my wife use to elevate her legs after a long day and I called to see if they have it on their lost and found. I wasted some time to stop by this hotel just to be told that they did not find any and must have thrown to the garbage??? so beware. Make sure you get all your belong... read more
Business response:
Dear Fernando, Thank you for taking the time to share your feedback. We regret learning about your experience and the challenges you faced with our elevator, especially given your wife’s accessibility needs. Reliable access is essential for all guests, and your comments will be reviewed carefully. We also understand the frustration regarding your lost item and can assure you that you will be contacted if it is recovered. Your comments are invaluable as we continually work to improve our accommodations and service. We appreci... read more
Breakfast not available. Only packed bars 😒
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.