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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean, the area was quiet, and the staff was helpful.
No problems.
Business response:
Dear Augustina,Thank you for taking the time to review your recent experience at Extended Stay America. We’re happy to hear that your stay was problem-free and everything went smoothly. Providing a seamless and comfortable experience is always our goal, and we’re grateful that we could meet that for you. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
It is a place to sleep. Nothing fancy.
Business response:
Dear Michael, While we may not have all the fancy extras, we're glad we could offer a comfortable and convenient place for you to sleep. Our goal is to provide a restful environment, and we're happy to know we met that need for you. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback.Sincerely,Hotel Management
Enjoyed the kitchen and the privacy
Adequate for short stays Received notice that the water will turn off for the day, luckily I checked out before then. Received notice they will conduct inspections, luckily again I wasn't there since I checked out. The room is below adequate for a business stay, they are beat up and I saw ants and roaches at night. I would only consider it for quick stays since room service is non existent, they lacked dishes, sponges and dish soap/soap/shampoo needs to be asked at the lobby. The service at the lobby is friendly and accommod... read more
Business response:
Dear Richard,We sincerely apologize for the inconvenience caused by the water outage and inspections during your stay. We also regret that your room did not meet your expectations, especially with the cleanliness and missing amenities. While we’re glad that the staff at the lobby was friendly and accommodating, we understand that the lack of room service and necessary items was a disappointment. We will share your feedback with our team to better meet guest needs. We hope to have another opportunity to welcome you back and p... read more
Inconveniente con la asignación de la habitación Tuve un inconveniente ,nosotros reservamos una habitación para 3 adultos y un menor de 13 y resulta que nos asignaron una habitación con una cama king size en dónde por supuesto no cabemos 4 , se me hizo ilógico porque en automático al ser 4 personas deben asignar 2 camas dobles y según en recepción nos asignaron una habitación con una king size y no se pudo hacer nada, nos habilitaron un sofá para tratar de resolver , sin embargo creo que es porque en todo el hotel solo tiene... read more
Business response:
Dear Omar,We sincerely apologize for the inconvenience you encountered with the room assignment during your stay. We understand how important it is to have a suitable and comfortable arrangement for your group, especially when traveling with family. It’s disappointing that we were unable to meet your expectations in this regard. While we’re glad an alternative was offered, we recognize that it wasn’t an ideal solution. Your feedback will help us review our processes to ensure better handling of such situations in the future.... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 4.2 star rating with 1,172 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.