Extended Stay America - San Jose - Sunnyvale

Business response:

Dear Guest, Thank you for sharing your positive feedback. We are delighted to know that you appreciated the cleanliness of your room, our friendly staff, and the convenience of the parking facilities. It is always our goal to provide a comfortable and hassle-free experience for our guests. We also note your comment regarding the absence of a kitchen and appreciate your input, as it helps us understand guest preferences better. Your kind words truly encourage our team to continue delivering excellent service. We sincerely app... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We regret that the condition of the bathtub did not meet expectations, as bathroom cleanliness is an essential part of overall guest comfort. This does not reflect the level of comfort we strive to provide, and your comments have been noted for review so the area you highlighted receives proper attention. While we understand this stay did not meet all your expectations, we look forward to welcoming you back for a smoother experience in the future. Sinc... read more

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We’re delighted to hear that you had such an enjoyable time and truly appreciate you taking a moment to share your feedback. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again for another enjoyable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience with us. We’re glad to know your overall stay was a positive one. We understand your thoughts regarding the breakfast offering and appreciate you sharing your perspective, as preferences can vary. Our complimentary grab-and-go breakfast is designed to provide a quick start to the day, though we recognize some guests may prefer additional variety. Thank you again for your thoughtful input, and we hope to welcome you back in the future for an ... read more