Extended Stay America - San Jose - Sunnyvale

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for the perfect rating. We are delighted to hear that our team was friendly and attentive to your needs, as providing warm and responsive service is always our goal. Your kind words will be shared with the staff as recognition for a job well done. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that the cleanliness of the room and bathroom did not meet your expectations, and we understand how disappointing that can be. We sincerely apologize that these areas were not adequately prepared prior to your arrival, as this is a basic standard we strive to meet for every guest. Your comments have been shared with our housekeeping team to ensure greater attention is given to room readiness and overall cleanliness moving forward. Thank you for bringing this to our attention, as your feedback... read more

Business response:

Dear Guest, Thank you for sharing your feedback and for staying with Extended Stay America. We’re sorry the mattress for the pullout sofa bed couldn't be provided, and we regret the inconvenience this caused. While we’re glad the team was able to offer a slight adjustment to address the issue, we understand this did not fully meet expectations. We do appreciate your acknowledgment of the service you received overall and value your balanced perspective, which helps us continue refining the guest experience. It was our pleasur... read more