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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was easy and the room was clean and quiet.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Breakfast is not acceptable as it’s only junky food No fruit no bread No soup But possible as kitchen Need more tools for cleaning
Business response:
Hisanori, thank you for being our guest. We were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
I have left a review before many years .Great hotel always quiet .I stay here everytime i come in for buisiness .I notice that anytin
We chose to stay at this property as it had kitchen facilities. What we would learn upon check-in was you had to request any cookware, utensils, dishes, etc. and the room would not be cleaned during our stay. We did not find the facility was well maintained. Our stove did not heat up well, the bathroom fan knob did not work, and the security lock on the door was missing half the lock. However, when I did talk to the front desk, these items were mostly fixed. There were several homeless parties around the facility. And, many ... read more
Business response:
Leslee, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are fixed. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,992 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.