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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Falls Advertising on 2 Items The room does not sleep 4 as it says. The sofa bed is a love seat. Way to small for 2 people. The continental breakfast was coffee and muffins not much of a breakfast.
Business response:
Wendi, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we are sorry you weren’t satisfied with the size of your room and our breakfast. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Close to airport and football stadium very nice property!
Business response:
Thank you for being our guest. We are thrilled to know our convenient location was the highlight of your excellent stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
I was not going to arrive at the hotel until one day later so when I called and explained my situation the hotel staff was very friendly and assured me that I would not leave my reservation.considering I was traveling across the country with a child, this was such a relief. Once I arrived at the hotel, the staff was very friendly and accommodating. I did not mind paying full price for what I made the reservations for and would definitely recommend this hotel two others traveling to the San Jose Santa Clara area.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and had a great time with us. Thank you again for the recommendation. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was clean, comfortable, and contained a kitchen. The room wasn't serviced daily, but that was clear when I booked it. The description said that the property includes free WiFi and it did have truly slow WiFi available. They also presented me with the option to purchase higher speed WiFi. That seemed like bait and switch.
Business response:
Thank you for evaluating your stay with us. We're glad to know you liked your well-appointed room and that overall you had a pleasant experience. However, we're sorry for the slow Wi-Fi connection you experienced. We understand how important this service is, and we hope your experience as a whole more than made up for this. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Good overall value with a few issues though Good overall value but heater/cooler was way too loud, it's unacceptable when you pay this much for the room. Overall cleanliness could be better.
Business response:
Lionel, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates. However, we are sorry for the issues you experienced. Your feedback has been discussed with our maintenance and housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Weekend stay. Place is a little hidden and nothing around it unless you drive somewhere. Rooms are smaller than other Extended Stays. Lady at check in (I believe) was her first day on the job. She was pretty slow and no one else there to help her. But she finally figured everything out.
Business response:
Kristin, thank you for being our guest. We apologize for the poor service you received at the time of check-in. Also, we are sorry you weren’t happy with the size of your room and that our location wasn’t appealing for your needs. Your feedback will be used as a training tool to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Praktisk hotel tæt på Levis Stadium Vi valgte hotellet fordi det lå tæt på Levi's Stadium. Der er ikke noget ekstraordinært ved dette hotel, og det er godt hvis man blot har brug for en overnatning, og så skal videre. Hotellet er rent og pænt, men der er ikke mange kvaliteter ellers.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know our location was ideal for your needs and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 4.2 star rating with 1,172 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.