Extended Stay America - San Jose - Sunnyvale

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know our location was ideal for your needs and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Lisa, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Donnie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Victoria, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America. Was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Meri, thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Lillian, thank you for your visit. We are glad to see you had an overall pleasant stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management