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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice but I did not like the breakfast and the the breakfast area, is very small and very limitted items
Business response:
Thank you for reviewing your stay with us. We are happy that you liked our courteous associates, but we are sorry for not being able to impress you with our breakfast offerings. We will surely share your review with our Food & Beverages team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
No clean up room No housekeeper service for 3 days! Terrible customer service!
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, General Manager
Seamless check-in. Lobby closes at 11pm. Man at the desk wasn't very courteous. He was also very short with me when I called to inquire about plates, cups, etc. Tons on construction worker trucks on site, make it hard to park. Cute little suite. Everything was functional. Flat screen tv with HDMI input so if you bring your Roku or similar device, you are good to go! Thins sheets, next time I'll bring my own blanket. Only real complaint was the noise from the expressway - it was so loud for the majority of the night! I did n... read more
Business response:
Thank you for including us in your travel plans. We are glad your overall stay was pleasant and that you liked our convenient location. However, we apologize for the behavior of our employee and for not meeting your expectations in regard to the breakfast. We appreciate you sharing your concerns as it will help us to improve our service and facilities. We also regret that your rest was disturbed due to noise from the highway. We hope to see you soon, and we will be happy to provide you a suite which does not face the highway... read more
A remote, do it yourself hotel Be aware: Room cleaning every eight days. No recycle bin. Has laundry but soap dispenser broken and no sign to go to front desk. Cheap industrial toilet paper. If you are a large person, you will need to use two towels a day. When you need more, go to front desk. Bed spread dirty and very old. Hotel has minimum cable TV and no listing of channels available at front desk.
Business response:
Michael, thank you for your candid feedback. We are pleased to know you enjoyed your overall visit. However, I am sorry for the service issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with the respective team at our hotel to ensure it never happens again. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Cristobal, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Jose - Sunnyvale and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Nice and Friendly Rooms are nice in this hotel and it's convenient to the local businesses. Ask for a cookie when you check in... :)
Business response:
Robert, thank you for including Extended Stay America - San Jose - Sunnyvale in your travel plans. It's wonderful to know you loved every aspect of your stay, especially your comfortable room and our convenient location. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
Good pice at that location A good place for short stay. The staff is nice, and the room is pretty clean.
Business response:
Thank you for selecting Extended Stay America - San Jose – Sunnyvale. We are delighted you loved our service, location, and your spotless room. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
A quiet, clean place to grab some sleep It's a good place to stay for a working person. I mainly like the fact that there is a kitchen there, so I don't have to go out to eat.
Business response:
Mark, thank you for being our guest at Extended Stay America - San Jose - Sunnyvale. We are glad you had an excellent visit with us and that you enjoyed your comfortable suite as well as the fully equipped kitchen. It was a pleasure hosting you, and we look forward to welcoming you back at our hotel. Sincerely, General Manager
Pleasant Stay! Overall, I was quite pleased. There weren't any issues with my stay.
Business response:
Khary, thank you for sharing your experience with us! We are delighted you included us in your travel plans and had a wonderful stay. We hope to welcome you back soon at Extended Stay America - San Jose – Sunnyvale. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 4.2 star rating with 1,210 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.