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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.
Business response:
Dear Valerie, We sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that the shower setup caused such inconvenience and that the cleanliness in your room did not meet expectations. Guest comfort, cleanliness, and safety are top priorities, and your feedback will be shared with the appropriate departments to ensure this does not happen again. We deeply regret that your experience was disappointing and appreciate you bringing this to our attention. We hope you will give us another ... read more
In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said s... read more
Business response:
Dear Octavio, We apologize for the concerns you experienced in your room, which caused physical discomfort, and that your request for a room change was not accommodated. We understand how upsetting this must have been, and we regret that the responses from our staff did not resolve the issue promptly. Guest comfort and health are of utmost importance, and your feedback will be shared with our team for improvement. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised yo... read more
They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again
Business response:
Dear Brenda, We are very sorry to read about the condition of the rooms during your stay and the frustration this caused. Although we regret the disappointment with cleanliness and pest control, please know your feedback has been shared with our team to prevent similar situations in the future. We understand how important a clean and comfortable environment is and are committed to ensuring this consistently. We hope you will consider giving us another opportunity to provide a properly prepared room that reflects the quality ... read more
Smoked in room. AC compress was failing with high pitched sounds on decompression. Gross
Business response:
Dear John, Thank you for sharing your experience with us. We sincerely regret that certain aspects of your stay did not meet expectations and truly appreciate your candid feedback. Please be assured that we are addressing the concerns you raised to ensure greater comfort and quality for our guests. Your comments help us improve, and we would be delighted to welcome you back so you can enjoy a much more seamless and pleasant visit in the future. Sincerely, Hotel Management
Malas condiciones del cuarto, muy pero muy sucio, el desagüe tapado, paredes con lama. No lo recomiendo para nada.
Business response:
Dear Juan, Thank you for sharing your experience. We apologize that your stay did not reflect the standards we strive to provide. Ensuring the comfort and well-being of our guests is our highest priority, and your observations have been shared with our team for immediate attention. We greatly value your feedback and hope you might consider giving us another opportunity to deliver the quality and care you rightfully deserve on a future visit. Sincerely, Hotel Management
Dirty room and rude staff
First and last time I stayed at an extended stay
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.