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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoked in room. AC compress was failing with high pitched sounds on decompression. Gross
Business response:
Dear John, Thank you for sharing your experience with us. We sincerely regret that certain aspects of your stay did not meet expectations and truly appreciate your candid feedback. Please be assured that we are addressing the concerns you raised to ensure greater comfort and quality for our guests. Your comments help us improve, and we would be delighted to welcome you back so you can enjoy a much more seamless and pleasant visit in the future. Sincerely, Hotel Management
Malas condiciones del cuarto, muy pero muy sucio, el desagüe tapado, paredes con lama. No lo recomiendo para nada.
Business response:
Dear Juan, Thank you for sharing your experience. We apologize that your stay did not reflect the standards we strive to provide. Ensuring the comfort and well-being of our guests is our highest priority, and your observations have been shared with our team for immediate attention. We greatly value your feedback and hope you might consider giving us another opportunity to deliver the quality and care you rightfully deserve on a future visit. Sincerely, Hotel Management
Dirty room and rude staff
First and last time I stayed at an extended stay
DO NOT RECOMMEND Towels because I had to mop the floor. These photos below just a highlight of the disgusting room. First room had blood on couch and dirty sheets.
Rooms were not ready at check-in. Half the lights in the room did not work.
I arrived for a weekend event and was very disappointed with the room. The room just felt very uncleanly and not welcoming. The carpets were stained and dirty, hair in the bed and restroom around the sink and in the bath tub and not the best customer service from the front desk. All-in-all, if you’re in a pinch and need somewhere to crash it wouldn’t be the worst options but I definitely couldn’t see myself staying there again unfortunately.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.