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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay of my life. We checked in for a Niners game saturday afternoon. The first room we got was disgusting like it had not even been serviced. There was gum on the wall next to the bed. A spider crawling from underneath the stove and a dead spider on the floor of the kitchen too, the floor it self was so dirty you could see where stuff was spilled. When I picked up the phone to call front desk, the freakin phone in the room wasnt even connected. Once I finally got a hold of front desk with my cell phone she gladly gave ... read more
Business response:
Dear Guest, Thank you for sharing your experience. It is deeply concerning to hear about the numerous challenges you faced during your stay, including cleanliness and room condition issues, as well as the limited availability of amenities. We understand how unsettling and frustrating these circumstances must have been, especially during a special outing. While it is appreciated that the front desk assisted you with an alternative room, your feedback underscores the importance of attention to detail and guest comfort. Comment... read more
The photo on the room were very appealing but the actual room didn’t match what was show online. The view was awful, and the breakfast turned out to be just a simple continental option instead of a full breakfast as advertised.
Business response:
Dear Guest, We truly appreciate you taking the time to share your impressions. We are sorry your suite did not meet your expectations and that our morning selection fell short. Your feedback helps us understand the guest experience, and we will review it closely with our team to provide a more satisfying stay for future guests. We value your comments and hope to have the opportunity to deliver a visit that better aligns with what travelers anticipate. Sincerely, Hotel Management
there were roaches and ants in the rooms - staff didn't seem to want to help eliminate and clean properly - DON'T STAY AT THIS PROPERTY!!!!!!
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we take preventive measures to discourage the presence of outside insects. Our pest control provider services the hotel regularly, and we will review this with them to help prevent future concerns. We regret the frustration this caused and truly appreciate your patience and understanding. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us ag... read more
They only clean the rooms once a week. I asked the front desk for dishes 3 days in row and they never brought them. I definitely wouldn’t stay there again. Lots of much better hotels in the area for the same price.
Business response:
Dear Joey, Thank you for sharing your experience with us. We’re sorry for the frustration caused by our weekly housekeeping schedule and the delay in receiving the dishes you requested. While standard housekeeping is provided weekly, additional cleanings are available for a small fee. Your comments have been shared with our team to help ensure prompt attention to our guests’ needs. We truly value your feedback and hope you’ll give us another opportunity for a more seamless stay. Sincerely, Hotel Management
Misleading - Buy Trip Insurance No coffee maker has to be asked for. You won't know that i till you get to the room and see the cardboard. Bath tub will not bold water, take a flat drain plug or get one at hardware store. The drain lock has been removed. Internet will not work on non browser devices. Air gap under door. There is no do not disturb on any door. Housekeeping could not speak English. Bkfst Gnola bars
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations and that several details contributed to your disappointment. We understand how important convenience and clear communication are to our guests, and we regret that your experience felt frustrating. Your comments are appreciated and will be carefully reviewed to help ensure a better visit for future guests. We hope you will consider giving us another opportunity to provide a more positive and comfor... read more
Under bed was filthy. Struggled to check out at 5am even though paid in full
Business response:
Dear Darren, Thank you for sharing your feedback. We’re sorry to learn that the cleanliness of your room did not meet your expectations and that you experienced difficulty with your early check-out. Ensuring a comfortable stay and providing smooth service are top priorities for our team. Your observations will be carefully reviewed to help us improve in these areas. We truly appreciate you bringing this to our attention and hope to welcome you back for a seamless experience that exceeds your expectations. Sincerely, Hotel Ma... read more
Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.
Business response:
Dear Valerie, We sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that the shower setup caused such inconvenience and that the cleanliness in your room did not meet expectations. Guest comfort, cleanliness, and safety are top priorities, and your feedback will be shared with the appropriate departments to ensure this does not happen again. We deeply regret that your experience was disappointing and appreciate you bringing this to our attention. We hope you will give us another ... read more
In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said s... read more
Business response:
Dear Octavio, We apologize for the concerns you experienced in your room, which caused physical discomfort, and that your request for a room change was not accommodated. We understand how upsetting this must have been, and we regret that the responses from our staff did not resolve the issue promptly. Guest comfort and health are of utmost importance, and your feedback will be shared with our team for improvement. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised yo... read more
They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again
Business response:
Dear Brenda, We are very sorry to read about the condition of the rooms during your stay and the frustration this caused. Although we regret the disappointment with cleanliness and pest control, please know your feedback has been shared with our team to prevent similar situations in the future. We understand how important a clean and comfortable environment is and are committed to ensuring this consistently. We hope you will consider giving us another opportunity to provide a properly prepared room that reflects the quality ... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.