Extended Stay America - San Jose - Sunnyvale

Alicia 

on Expedia

a year ago

Football game trip Me and my husband got in late and the room that they initially put us in was locked from the inside, which indicated somebody was already in there, and the blinds were pulled shut so we had to get a new room and then the next morning I felt like we were being rushed out, variant says satisfied with our stay this last time 

Jaime 

on Expedia

a year ago

ESA not for me Room was not ready for check in for 45 minutes. No ice machine on premises. To go breakfast is the worst. Bitter weak coffee, granola bars and muffins and pack oatmeal. Get a waffle maker at least. Premises was clean and so was room, but you have to ask for dishes, coffeemaker, shampoo, plates, cups. It’s not automatic. Service takes a while. Internet is good 

Robert 

on Expedia

2 years ago

The room smelled very bad, black ants on bsthroom, no shampoo in the room. No coffee pot on room had to ask for it. 1st time I have stayed in this hotel brand and I will never stay in one again. 

Angel 

on Expedia

2 years ago

I only have 1 negative thing to say the rest was all great! But the 1 negative really changed our full Beyoncé experience. Upon arrival they advised I had 3 rooms reserved, I only booked 1 double bed. I advised no, should be one room with 2 beds. Someone familiar with the situation came and advised they don’t have available double beds. I advised we’d only need 2. Then I asked are they next door to each other? No, they weren’t. He did some computer stuff and offered a king and queen room next to each other, Which we took. Ho... read more

Heather 

on Expedia

2 years ago

My daughter was unable to get into her hotel room. Both keys were not working at 3 AM after the Taylor Swift concert no one was available at the front desk. They were locked outside of their hotel room. Once they were able to wake someone up, the fold out bed had dirty sheets and pubic hair all over the sheets. AC didn’t work properly. It was one thing after another. We shouldn’t be charged full price for being locked out and no one available to speak to at the front desk in case of an emergency? 

Seth 

on Expedia

2 years ago

Super super dirty. Long black hair all over everything. Was not swept or mopped. Had to have them come and bleach the whole room. My wife was but buy bugs while sleeping. 

MARK 

on Expedia

2 years ago

It was dirty and a wore out room 

Denea 

on Expedia

2 years ago

Took money without authorization or services. Booked my room March 20nd 2023, through hotels.com, with the choice to pay at property as I always do. However an unexpected life event changed my course of action, no longer needing the room. However I was charged for an ENTIRE day for a heart price of 111.12 for a service I did not receive! Nor did I ever authorize the payment from my card. I SPECIFICALLY chose to pay at property, leaving room for unexpected reasons or events.