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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very loud, very dirty, sink didn’t drain, and keycards stopped working constantly
Business response:
Dear Guest, We are sorry to hear that your stay was disrupted by maintenance and noise concerns, and we understand how frustrating it must have been to deal with these issues during your visit. Your comments about cleanliness and key access have been shared with our team. We’re committed to ensuring our rooms and amenities meet the standards guests expect. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence. Sincer... read more
Room was dirty
Business response:
Dear Guest, Thank you for sharing your experience. It is concerning to hear that your room did not meet expectations and fell short of the cleanliness standards you anticipated. We understand how frustrating and disappointing this must have been, as a well-maintained space is central to a comfortable stay. Feedback like yours is invaluable, as it highlights areas that are most important to guests and encourages the team to remain attentive to maintaining high standards. Your comments are appreciated, and we hope there will b... read more
The room had food on the ground and ants in the refrigerator. It got all over our food and there was no place to go get food around there. Hot water was supposed to be in one of the just they put coffee in it I told them and the hot water came out brown still. It was aweful
Business response:
Dear Guest, Thank you for sharing your experience. It is concerning to hear that your room did not meet expectations, particularly with cleanliness and issues affecting food storage and hot water. We understand how frustrating and uncomfortable these circumstances must have been, especially with limited nearby dining options. Feedback like yours is valuable, as it highlights areas that directly impact guest comfort and satisfaction. We understand that every detail matters, and we assure you that we are working to address the... read more
Worst stay of my life. We checked in for a Niners game saturday afternoon. The first room we got was disgusting like it had not even been serviced. There was gum on the wall next to the bed. A spider crawling from underneath the stove and a dead spider on the floor of the kitchen too, the floor it self was so dirty you could see where stuff was spilled. When I picked up the phone to call front desk, the freakin phone in the room wasnt even connected. Once I finally got a hold of front desk with my cell phone she gladly gave ... read more
Business response:
Dear Guest, Thank you for sharing your experience. It is deeply concerning to hear about the numerous challenges you faced during your stay, including cleanliness and room condition issues, as well as the limited availability of amenities. We understand how unsettling and frustrating these circumstances must have been, especially during a special outing. While it is appreciated that the front desk assisted you with an alternative room, your feedback underscores the importance of attention to detail and guest comfort. Comment... read more
The photo on the room were very appealing but the actual room didn’t match what was show online. The view was awful, and the breakfast turned out to be just a simple continental option instead of a full breakfast as advertised.
Business response:
Dear Guest, We truly appreciate you taking the time to share your impressions. We are sorry your suite did not meet your expectations and that our morning selection fell short. Your feedback helps us understand the guest experience, and we will review it closely with our team to provide a more satisfying stay for future guests. We value your comments and hope to have the opportunity to deliver a visit that better aligns with what travelers anticipate. Sincerely, Hotel Management
there were roaches and ants in the rooms - staff didn't seem to want to help eliminate and clean properly - DON'T STAY AT THIS PROPERTY!!!!!!
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we take preventive measures to discourage the presence of outside insects. Our pest control provider services the hotel regularly, and we will review this with them to help prevent future concerns. We regret the frustration this caused and truly appreciate your patience and understanding. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us ag... read more
They only clean the rooms once a week. I asked the front desk for dishes 3 days in row and they never brought them. I definitely wouldn’t stay there again. Lots of much better hotels in the area for the same price.
Business response:
Dear Joey, Thank you for sharing your experience with us. We’re sorry for the frustration caused by our weekly housekeeping schedule and the delay in receiving the dishes you requested. While standard housekeeping is provided weekly, additional cleanings are available for a small fee. Your comments have been shared with our team to help ensure prompt attention to our guests’ needs. We truly value your feedback and hope you’ll give us another opportunity for a more seamless stay. Sincerely, Hotel Management
Misleading - Buy Trip Insurance No coffee maker has to be asked for. You won't know that i till you get to the room and see the cardboard. Bath tub will not bold water, take a flat drain plug or get one at hardware store. The drain lock has been removed. Internet will not work on non browser devices. Air gap under door. There is no do not disturb on any door. Housekeeping could not speak English. Bkfst Gnola bars
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations and that several details contributed to your disappointment. We understand how important convenience and clear communication are to our guests, and we regret that your experience felt frustrating. Your comments are appreciated and will be carefully reviewed to help ensure a better visit for future guests. We hope you will consider giving us another opportunity to provide a more positive and comfor... read more
Under bed was filthy. Struggled to check out at 5am even though paid in full
Business response:
Dear Darren, Thank you for sharing your feedback. We’re sorry to learn that the cleanliness of your room did not meet your expectations and that you experienced difficulty with your early check-out. Ensuring a comfortable stay and providing smooth service are top priorities for our team. Your observations will be carefully reviewed to help us improve in these areas. We truly appreciate you bringing this to our attention and hope to welcome you back for a seamless experience that exceeds your expectations. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.