Extended Stay America - San Rafael - Francisco Blvd. East

anonymous 

on Expedia

8 years ago

Nasty and not worth the rate This place was disappointing. Pictures make it look nice (of course). In reality, it was not very clean, they were terribly understaffed, and the bed was as hard as a wood plank. Im usually quite easy to please, but could not believe that your room is not cleaned unless you stay a min of 8 nights and my wife actually had to carry our towels down to the front desk to receive fresh ones, as they wouldnt bring them to us. They referred to that as "room service" and its not avail until youve stayed 8... read more

Anonymous 

on Expedia

8 years ago

Booked for for (twoqueens) no pillows, 1 small bed Booked for for (twoqueens) no pillows, 1 small bed 

Anonymous 

on Expedia

8 years ago

No shampoo in bathroom,none of the pots pans or dishes in the kitchen that they advertise 

M 

on Expedia

8 years ago

Unhappy customer Possibly the worst hotel I have ever stayed in please stay away. Needs a lot of improvement and replace all staff. the bed was very uncomfortable and the AC was very loud couldn't sleep at all. The breakfast was awful. 

Anonymous 

on Expedia

8 years ago

Just sucks You know u booked the wrong hotel when there is a warning sign atbfront counter "police are authorized to see list of guest staying at extended stay america." 

Susan 

on Expedia

8 years ago

Room stripped down. To expensive. Day man on duty did not complete request for amenities. Night woman really nice. 

Arnold 

on Expedia

8 years ago

overrated, understaffed nice room with kitchen, no housekeeping, no kitchen-appliances, hardly any staf around 

Søren 

on Expedia

8 years ago

Alt for dyrt i relation til andre steder. Internet fungere ikke - tv virker ikke - ingen daglig rengøring - morgen mad er kaffe og muslibar