Extended Stay America - San Rafael - Francisco Blvd. East

Business response:

Dear Carolyn, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will take the necessary steps to address these issues and ensure all our guests receive the service they deserve. While we know this stay did not meet all y... read more

Business response:

Dear Tom, Thank you for staying with Extended Stay America and sharing your experience with fellow travelers. We are glad you enjoyed the view from your suite and are delighted our hotel offers everything you need for a convenient stay. We strive to exceed expectations in every aspect and appreciate your compliments. It was our pleasure hosting you during your time in San Rafael. We look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management 

Business response:

Dear Karma, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for Brian are appreciated and shared with the team for encouragement. We look forward to welcoming you back! Sincerely,Hotel Management