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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent Decent hotel for the price. Close to many local amenities
Business response:
Brian, thank you for being our guest at Extended Stay America. We are glad you were pleased with our well-kept hotel and that we were able to meet your expectations at a great price. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There was a bad stain on the wall a toothbrush in the shower and trash on the cabinet. The bathroom sink didn't drain and the toilet was not cleaned. Otherwise it was ok
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. However, we are glad you had an overall satisfactory stay. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
The place was clean and pet friendly. I would stay here again. The overall area was good. Although the freeway is nearby, it was quiet.
Business response:
Toby, thank you for choosing Extended Stay America. We are glad you were pleased with our immaculate accommodations and with our pet-friendly policy. We are also delighted to read our location worked well for you. We look forward to welcoming you back for another stellar stay. Sincerely, Hotel Management
One night only Terrible water pressure in the shower. Limited toiletries (hand soap, body bar soap, shampoo only). Which we didn’t care, but something to note if you’re planning on using the hotel toiletries. The curtain didn’t stay closed so we had to get creative. Other than that... it was a decent room for an overnight place to land while traveling.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are glad you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the inconvenience you faced in the bathroom. We will share your comments with appropriate individuals and see what we can do to improve our guests' experience going forward. We hope to have a chance to welcome you back soon and provide you with an even better experience. Sincerely, Hotel Management
Front desk checking in and checking out very polite. Room was comfy and clean.
Business response:
It was a pleasure to read your fantastic review of Extended Stay America. We are thrilled to know the courteous service provided by our front office associates made for an excellent impression and that you had a comfortable stay in your clean suite. On behalf of everyone, we invite you to revisit us. Sincerely, Hotel Management
Ver good.
Business response:
Kim, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Room is nice... Housekeeping needs improvement. Check-in was easy. Sean at the front desk is really nice and helpful. The room looked really nice. I went to take a shower and the tub was clogged. I pulled a 5-6 inch clump of hair out of the drain. I went to call the front desk. Our phone was un-plugged and did not have any phone codes on it. When I reached the front desk, it was not Sean, it was an older lady on the graveyard shift, and I told her about the issues. I was brushed off with "I will let maintenance know about it... read more
Business response:
Chris, thank you for your review of your recent stay. We are glad you liked the service provided by Sean and that your suite was to your satisfaction. However, we are sorry for the issues you encountered in your bathroom and with the phone. Your concerns will be shared with the housekeeping and maintenance team for review and action. Also, we are sorry for the disappointing experience you had with one of our associates. We have followed up with our team to make sure we do not disappoint you in the future. We appreciate your ... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,345 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.