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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Review of Extended Stay of America This hotel is not a place if you want amenities and frills. It has a swimming pool and a fitness room and nothing else. It was really intend for working class people who are with a company working on a job. The hotel had a musty smell. The location is in the warehouse district of San Rafael. The real bummer is this facility cost almost the same rates as does Embassy Suites, etc.
Business response:
Stephanie, thank you for your recent review of our hotel. Please accept our sincere apology that we did not meet your expectations during your stay. We pride ourselves on service excellence, so it is disappointing when we do not provide the service you have come to expect with our brand. We truly appreciate your feedback as it will help our team continue to improve and strive towards providing great service every day. We hope to welcome you back soon. Sincerely, Hotel Management
Pretty good Generally nice room. Poor breakfast. Nice pool. Hot tub was too hot to use.
Business response:
Michael, we enjoyed reading your review. We are happy you liked your room and that our pool made your stay all the better! It was a pleasure having you as our guest at Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
Nice room, joke breakfast The continental breakfast is an absolute joke. Should have fresh pastries and cereal
Business response:
Melissa, thank you for your review, and it's nice to know you enjoyed your overall stay with us at Extended Stay America. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
I found the hotel in a good location. It was very clean and the bed was comfortable. The ventalation system was not too good as it was noisy and seemed to be blowing cold air during the night.
Business response:
Karen, thank you for the feedback about your stay at Extended Stay America. We are glad you loved the convenient location and comfortable accommodations. However,we are sorry for the maintenance issue you encountered and will share it with the appropriate team to fix it immediately. Thank you again, and we hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.