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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not know that for short stays there is no room cleaning service. However front desk did provide towel exchange and crockery for the room on request and without any problems. I would stay at this hotel again.
Business response:
Mike, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We will also ensure our front desk staff clearly communicates our services to all guests going forward. Thank you also for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Located next to busy freeway and extremely noisy throughout night.
Business response:
Dana, thank you for being our guest. We apologize for the noise you experienced from the highway. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The room was spacious, clean and the bed was very comfortable. Easy location and check-in was fast.
Business response:
John, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite spacious, bed comfortable and you were pleased with the exceptional service from our staff. We are also glad our location was ideal for you. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Love staying at the hotel. I never disappointment.
Business response:
Marilyn, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The breakfast wasn’t what they said in hotels.com, the pool was half outdoors and very very cold water etc, and no hot tub as told
Business response:
Thank you for being our guest. We are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We also apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We understand the frustration you experienced and sincerely hope you will pro... read more
Amazing just nice workers great room but bed isn’t as great
Business response:
Jonathon, thank you for choosing Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and liked our well-kept suite. However, we regret not meeting your expectations with regard to our bed. We wish we had the opportunity to address the problem while you were here. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.