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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine and the reception OK as well. The swimming pool was not great (deteriorating paintwork, and debris in the pool despite it being indoors). Pets are permitted but the dog exercise area is very small, has no grass and is very dirty. It is also the same area as the smoking area so is full of cigarette butts. The hotel should provide a much better dog exercise area as they charge $125 for a 20lb dog for 5 days. The corridors smell of dog pee and it may be linked to the sub-par exercise area.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our property as a precaution, and we have relayed your comments with the team. On a positive note, we are happy you liked our rooms. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Fast friendly check in ver clean. Fitness and pool center clean
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that you liked the amenities we offer. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Not the best Extended Stay. 3/5 is generous. Limited parking at night. Didn’t want to park on the road two blocks over and walk by myself. A lot of company trucks took up the spots with their equimpment. Didn’t want to park in a tow zone either. Customer service alright. Room was decent. Not the best extended stay I’ve ever stayed at by far.
Business response:
Katie, thank you for the feedback about your stay at Extended Stay America. We are glad you liked our courteous service and accommodations. However, we are sorry for the disappointment you had with the parking of our hotel and will share your concern with the appropriate associates to ensure a better experience going forward. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
They were doing cable tv conversions and needed access to rooms, could not leave valuables, had to take them with us all week. Staff, pool nice. Grab and go breakfast could use some more variety.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. We are glad to know you liked our friendly service and had a wonderful time at our pool. We value your suggestions regarding our breakfast offerings and have taken note of it. We look forward to welcoming you back soon. Sincerely, Hotel Management
Easy Location Overall, very pleased with the room and facilities. Pool and spa were clean and not crowded. My family would have liked a few more options for grab and go breakfast.
Business response:
Steven, thank you for staying at Extended Stay America. We are glad to know you were impressed with our accommodations and that you also enjoyed our hotel amenities. We appreciate your feedback and look forward to seeing you all again soon. Sincerely, Hotel Management
The hotel was adequate but unfortunately this was a pleasure trip and the hotel is located within a business pk and next to a freeway. It is ideal for business travellers but not for leisure guests. Should have looked at a Google maps a little longer!. Facilities in hotel are average and breakfast is not included apart from a coffee pot.
Business response:
Graham, thank you for being our guest. We are pleased to know you had a pleasant visit, but we are sorry our location was not ideal for your needs. We appreciate your feedback and hope to host you again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management
Easy to park, close to freeway, good value for the $$
Business response:
Thank you for staying at Extended Stay America, and for giving our hotel a fantastic review. We are glad to know you loved our ideal location and that you were impressed with the great value we offer. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.