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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed stay It was ok. The beds were terrible, very soft and a bit lumpy. Bad pillows which made sleep terrible. Noisy next to the freeway. No coffee in the room and worst of all no bathtub, just a shower. Laundry area most units were out of service. Non smoking, but smelled of cigarettes everywhere and whatever chemicals they used to clean my mom and myself had an allergic reaction to.
Business response:
Krysta, thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the concerns you outlined regarding the laundry machines. We will share your comments with our maintenance team and make sure the concerns you outlined are resolved. We are also sorry for the concerns you had with the cleaning service and be assured we will use your feedback to ensure we are well poised to serve you better. We hope you will reconsider a future stay as we would welcome the opportunity to regain your tru... read more
We had a great stay here. The beds were comfortable, the room was large, and it was close to Muir Woods. They also had a nice little breakfast set up in the lobby which was helpful considering we were going hiking that day. Overall, it was a very nice stay
Business response:
Thank you for staying at Extended Stay America! We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Sincerely, Hotel Management
The staff were exceptionally friendly and helpful. The hotel is very clean and well maintained and is truly animal friendly
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,345 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.