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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare minimum accomodations, no room amenities, SF location price compared to other cities
Business response:
Thank you for choosing to stay with us and for the feedback. Although your overall time with us was pleasant, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Stay away if in vacation nothing around but Target It was a long weekend in the pool down, the jacuzzi was out of service there was nothing to do with the hotel. breakfast to be a hot breakfast but it was grab and go that meant muffin, granola bar and coffee, they were under staffed trash was overflowing to floor. Glass by BBQ area broken not cleaned for a while.
Business response:
Pamela, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. During your stay, our jacuzzi was out of order and we apologize for your disappointment. We have made the necessary repairs and it is in working order now. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your observation regarding the BBQ area will be shared with the appropria... read more
Decent not great Coffee at the lobby kept running out and being refilled on timely manner. Pool is closed for maintenance during our stay.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit as you were not able to take advantage of the pool. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The hotel is nice and well kept. The room was spacious and had anything needed. There are not a lot of amenities in the immediate area, but not far. Staff helpfulness was fine, but could have been a touch better.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you
Won't stay here again No shampoo/conditioner. No bottle water in room or lobby. AC kept turning off and on all night, no option to have it continually running. Fridge stunk.
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.