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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel não aceita pagamento em espécie e não é informado pelo hoteis.com na hora da reserva. Limpeza deixa desejar. Conforto do quarto ok. Aceitam pets mas não tem um local apropriado nos entornos para as necessidades destes. Quarto somente é limpo depois do checkout d
Business response:
Cesar, thank you for being our guest. Although you had an overall pleasant stay with us, we certainly apologize if our website contained inaccurate information about the payment policy. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Property was relatively pleasant only issues were with check-in we had a large party and the computer systems were down when we arrived. A young lady and her partner were cursing at the elderly attendant because they had been there 3 hours and their room key wasn’t working and the attendant had forgotten to write their room number on the key card slip so they didn’t know what room to go to. Two people from our group were also charged a “no show” fee even though we obviously were there for our first night stay. The attendant ... read more
Business response:
Martin, thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individual, and steps are being taken to ensure such mistakes are not made going forward. We are also sorry for the cleanliness issues you experienced in your room and will share your concern with the housekeeping staff to ensure a better experience moving forward. Thank you once more for a pleasa... read more
Fair. Clean sheets and a large room.
Business response:
Efstathios, we want your stay with us to feel like home and be as comfortable as possible, so we are pleased to know how much you liked your guest room! Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you again on a future stay. Sincerely, Hotel Management
Close to where i was going. Everything was local. I could walk to different places.
Business response:
Thank you for being a guest at Extended Stay America. It is a pleasure to know our convenient location was the highlight of your stay which made your experience a great one. Thank you once more for your review, and we hope to see you soon. Sincerely, Hotel Management
Terrible customer service...acted like everything was inconvenient. Room was OK BUT THERE ARE NO AMENITIES AND YOU FEEL LIKE THE MANAGEMENT DOESNT WANT ANY CUSTOMERS THERE
Business response:
Judi, thank you for your review. We apologize for the difficulties you had with our staff. We have shared your feedback with the team, so that we can provide a much better experience to our guests going forward. We are also sorry for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any t... read more
The people in the room above me were so noisy that I had to call the front desk and ask them to call the people in that room and ask them to be quiet. It sounded like they were rearranging the furniture! So loud!!!! Apparently others complained as well. I couldn't go to sleep until they quieted down. Other than that, my stay was fine.
Business response:
Thank you for being our guest. We apologize for the disturbances from other guests during the night. We are sorry you did not sleep well in our hotel, but we are happy you did notify us, and our front desk associates were able to resolve the problem while you are here. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.