This profile has been claimed by the business owner or representative.
Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you need convenience. The bed was comfortable, would of liked another pillow. The linoleum was lifting in the shower and had a bit of mold, and there was no where to place soap or shampoo in our shower but on the floor. With that said it is convenient, and looked much better than the alternatives (some look like Bates motel) in this pricey valley.
Business response:
Cheri, thank you for being our guest. We are pleased to know you liked our ideal location and had a pleasant stay here. However, we are sorry for the issues you experienced in your bathroom and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Thanks once more, and we hope to have an opportunity to host you again in future. Sincerely, Hotel Management
Loved my stay at extended stay! My stay was amazing, everything was so clean and staff was so friendly and well mannered. Asking for xtra towels was not an issue. Both front desk attendant were friendly, soft spoken and very professional. Thank you!
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Friendly staff Very friendly staff, especially Logan. She was professional, courteous and checked me in fast. She appeared to really enjoy her job and the difficult task of doing whatever it takes to please the traveler. I even saw her helping with luggage.
Business response:
Thank you for staying with us and for the terrific review! We enjoyed having you as our guest at Extended Stay America. It is great to know that our team made your stay more comfortable. Making our guests feel at home is what we love to do, and we will share your compliments to Logan. We hope you will consider us again the next time you are in the area. Sincerely, Hotel Management
It was weird that the first set of doors opened automatically then the second set of door were manual. Then the “uniforms” the staff were wearing were t-shirts (and faded from washing) gave me the impression that this was a low class hotel. The manager was in the back talking on the phone while we were checking in and it was to another staff person (I know this because she thanked them for filling out their time card). It wasn’t that big of a deal but it was distracting and not appropriate for a customer to hear in. Luckily ... read more
Business response:
Julie, thank you for taking the time to share your feedback. We are pleased our offerings were to your satisfaction and that you had a great stay with us. On behalf of everyone at Extended Stay America, we invite you to visit us again the next time you visit our area. Sincerely, Hotel Management
Business response:
Steven, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
nothing special, but cheap for SF area. Hotel had a damp smell everywhere. Hotel staff not the best. Room was clean though. A/C didn’t work properly, and breakfast was just coffee and muffins (which disappeared as soon as they put them out). we were there for 3 night and we saw the same used towels thrown around the pool there the whole time. The pool was right next to the entrance, so I’m confused as to how staff never saw them. Overall, for the price and our first time doing SF, it could have been worse.
Business response:
Christina, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Ok Too much noise on floor, a room had a party and at 7:30 a.m. Sunday construction next door.
Business response:
Timothy, thank you for staying at Extended Stay America. Although you had a pleasant time here, we are sorry for the noise issues you had while here. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Great value. Convenient location. Comfortable bed.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.