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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to where I did business The front desk attendant, Bre, was pleasant and very helpful. She took the time to tell me how best to get to my business location/appointment and I used the information with positive results. Would stay there in the future.
Business response:
Barb, thank you for your kind remarks about your visit to Extended stay America. We are glad to read you were impressed with the proximity to your place and that you liked service offered by Bre. Thanks for choosing us, and we hope to welcome you again when in the area. Sincerely, Hotel Management
Nice area Everything was good. The room had a bad odor they sprayed it down, didn't help. But I like how they had a kitchen so after I cooked the smell was gone!
Business response:
Yume, thanks for being our guest. We are happy to know you had an overall pleasant stay. However, we are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Fine your Wi-Fi should be more robust folks, it's a digital world
Business response:
Bruce, thank you for being our guest and for sharing your experience. We are delighted you had a pleasant experience at Extended Stay America. We appreciate your suggestion and have taken a note of it. Thanks for the feedback, and we hope to welcome you back again. Sincerely, Hotel Management
Business response:
Margaret, thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
I was pleasantly surprised and relieved to find a very welcoming Lobby, excellent service from the woman at the front desk... extremely accommodating, and a room that was perfect for my last minute purposes. I believe I could stay here for several nights and continue feeling very comfortable, especially when I can cook my own meals. I really appreciate the spacious refrigerator freezer.
Business response:
Thank you for being our guest at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your room which made your stay more comfortable. We enjoyed hosting you, and look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for your gracious rating of Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
There was open and used soap in the shower. No shampoo or conditioner. The air conditioner did not work well at all. The continental breakfast was non-existent. They had coffee and two, literally two granola bars total out. Staff members were sitting out in the lobby talking negatively about their jobs. The front desk lady was very pleasant and courteous however.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
适合一家人住 酒店适合一家人住
Business response:
Lu, thank you for the wonderful feedback of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
It is value for money It is value for money. However they need to improve on following Break is not really a break fast.The can charge couple of dollars but should provide basic breakfast Wi fi needs to be improved immediately Many US mobile networks do not have range at this hotel ex-T mobile, Lyca but they work fine as soon as you cross apx 1 mile periphery .They must fix it.I had terrible time with mobile and it impacted my work also.
Business response:
Thank you for choosing to stay at our hotel. We are happy to know you found us to be a good value for money, but we are sorry our breakfast offerings were not up to your expectations. We have shared your feedback with our Brand Leaders to consider while planning the menu in the future. We have also followed up with our engineering team to address the internet connectivity issue. We hope you will consider returning to stay with us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.