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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its stated that breakfast was included-only coffee and muffins. There was no kitchen dishes, pans available so unable to use stove which was the reason that we chose this place. Would not stay here again.
Business response:
Dear Evelyn, We are sorry for not meeting your expectations with our breakfast choices and that it disappointed you. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk... read more
It was not disclose that the swimming pool was closed! The main reason I booked the hotel was for my family to actually enjoyed the swimming pool! My children were dévastés and it turned out to be aweful and waste of my money!
Business response:
Dear Alice, thank you for taking the time to review your experience with us. We apologize for not meeting your expectations and regret any inconvenience and frustration this caused you. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Long stays beware I stayed here for nearly a month at extended stay bishop ranch east. This inform tus rough was the worst experience i have ever had. 1. The doors were constantly broken. Even the staff and guests admitted to the doors being broken. I spoke with the manager and she instidted it was my error and her doors worked perfect. On Aug 3rd yet again my key broke. Another guest at the front discuss the same issue. The manager insured it was my fault. I had my card relaxed nearly 15 times. Sometimes it only worked to o... read more
Nothing
Business response:
Lazarit, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Deceptively Unclean Bait and Switch I was put into a disabled accessible room I did not request. It was far from elevators at the back of the hotel. It was not cleaned before I came in and had the smell of fresh feces and body odor. There was still feces under the toilet lid. I had to buy my own cleaning supplies and spent 3 hrs cleaning dirt from the shower and toilet and the countertops were filthy. The place smelled like perfume was sprayed to cover the filth. I had to double my masks to account for the possible germs and... read more
Business response:
Ashante, thank you for evaluating your stay. Please accept our sincere apologies for not providing the suite you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are also sorry for not delivering the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We truly regret the inconve... read more
They did not have our reservation upon arrival AND gave us an occupied room
Business response:
Darnell, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.