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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stayed one night The kitchenette lacked basics like a tea pot.There was a little coffee maker and one pouch of coffee. No tea. There were no toiletries except a small piece of soap.
my visit It was very acceptable with the exception of no klenex or trash can in the bathroom .
everything was good but the bed was a little lumpy. the mattress has no support and it was flat plus lumpy.
concert trip We were suppose to get a KING size bed...........it was small Queen
The first room smelled like cigarettes and when I asked to change room, I was given the Room next to the washroom under a stairs and light did not come into the room. besides that the room was not clean, the single person couch had slash stains from who knows what.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered in both rooms you visited. We understand how important it is for guests to feel comfortable and at ease, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping and front desk teams to ensure rooms are properly inspected, cleaned, and assigned with guest comfort in mind. We truly appreciate you bringing these matters to our attention, as they help us improve both ... read more
very old place with practically no amenities provided. Have to ask for everything.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry that the overall condition of the property felt older than expected and that the limited in-room amenities required extra effort to request, as comfort and convenience should feel seamless during a visit. Your comments have been shared with the leadership team to help guide improvements in both upkeep and guest readiness moving forward. We appreciate your input and hope to have the opportunity to welcome you back for a more refreshed and en... read more
Room smell reading with smoke. Could not breathe all night
Business response:
Dear Guest, We’re truly sorry to hear how uncomfortable your night was. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping leadership team to ensure greater attention to room readiness and air quality moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much more comfortable and enjoyable visit in the future. Sincerely, Hotel Management
Room smelled moldy upon entry. Mattress was old and needs to be replaced. Room didn’t “feel” clean.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the condition of your suite, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.