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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We showed up and they didn’t have our reservation in their system. They were not helpful at all. We had already paid, and they made us pay again. Gave us a room that wasn’t cleaned, the bed was clearly slept in already. The staff called our room at 1:30 am because they had a computer error and needed us to come in and pay again! It was a mess.
Dirty and not clean
Didn't see the Roaches, but got eaten alive! After my first night I noticed welts on my body. I thought it might be because I have sensitive skin. The second night I had a lot more and so did my husband. He has 32 welts bites! Now we knew we were being eaten alive. We told the office employee. He said they could look and see. I told him I wanted another room. He said they did not have bed bugs in the hotel, but the second floor had roaches. I should him the bites I had on my leg. One was three bites together and was about 2 ... read more
Business response:
Dear Donna, Thank you for staying with us and for taking the time to share your comments. We sincerely apologize for the discomfort you and your husband experienced during yourstay. This is not reflective of the experience we aim to provide. We follow the most rigorous industry standards for cleanliness and pest control, but as a precaution, the room you occupied will be professionally treated. We also regret the maintenance concerns you encountered, and we will make sure these matters are brought to the attention of our lea... read more
Need major upgrades Place need to be updated. Rug in room dirty and no utensil nor pots and pans to cook. A/C not working properly no USB plugs. The place looks dirty and it is.
Business response:
Dear Luis, Thank you for taking the time to share your feedback. We regret that your experience did not reflect the standards we strive to uphold. A well-maintained, comfortable environment is essential, and we're sorry that this was not your impression during your stay. Your concerns have been shared with the appropriate teams for necessary improvements. Please be assured that our commitment to providing fully functional accommodations remains a priority. We value your input and hope to have the opportunity to offer you a m... read more
The hotel was dirty there was trash from the person that stayed before use dont recommend this hotel.
Business response:
Dear Adael, We regret to hear that the cleanliness of our hotel did not meet your expectations. Providing a clean and comfortable environment for our guests is a top priority; therefore, we apologize for any oversights that occurred during your stay. Your comments have been shared with our housekeeping team to ensure that such lapses are prevented moving forward. We appreciate your patience and hope you will consider giving us another chance to offer you the spotless visit you deserve. Sincerely, Hotel Management
Room was so so but check in was bad. I tried to change "deluxe king" to two queens as our group size changed and because I booked through hotels.com, the desk clerk would not budge, in spite of having availability. The bed was ok but don't know what made this "deluxe" unit at top dollar! The included breakfast was terrible. Just a ledge in the office with a coffee pot and a hot water pot. "Food" consisted of small packet of oatmeal (no milk) or a stale muffin. Small breakfast bar was option but no real food of any kind. No p... read more
Business response:
Dear Janice, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, particularly during check-in and with the morning offerings. We understand how frustrating it can be when changes to a reservation can’t be accommodated, and we apologize for the inconvenience this caused. Your comments are valuable and will be shared with our team as we continuously work to enhance our services. We truly hope you’ll consider staying with us again for a more seamless and comfortable visit. Sin... read more
Waiting for refund. Checked out within 20 minutes of checking in. Room smelled of fresh chain smoking and AC was not working. Small dead cockroaches in the bathroom. Room was humid and warm
Business response:
Dear Victoria, Thank you for bringing this to our attention. We're truly sorry for the unpleasant experience you encountered, especially so soon after arrival. The conditions you described fall far short of our standards, and we understand your decision to depart early. Please accept our sincerest apologies for the discomfort caused. We are actively addressing these concerns with our team to ensure better quality moving forward. We appreciate your patience regarding the refund process and hope to regain your trust in the fut... read more
Aircon was not working still nothing was done by the hotel
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the air conditioning issue during your stay. Ensuring a comfortable environment is our priority, and we regret that this standard was not met. Your comments have been shared with our team to enhance our maintenance and response efforts. We appreciate you bringing this to our attention and hope to have the opportunity to deliver a more pleasant and hassle-free experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.