Extended Stay America - San Ramon - Bishop Ranch - West

Rafael 

on Expedia

a year ago

My room was not ready. They gave me a room that was not clean. I had to leave becauae there was no other clean rooms. 

shahida 

on Expedia

a year ago

They did not want to clean the room even after asking for service on the 11th day of stay.cleaning staff was rude to my parents and didn’t want to provide toilet paper and other things! 

Courtney 

on Expedia

a year ago

No hot water for a shower, smelled of mold very badly in the bathroom. So bad, we went and got a car air freshener to help with the stench.. Carpet dirty, stover burner dirty. Commode would not flush when needed. The water in the bathroom smelt like something was dead. . Ac did not work enough to cool down our room. Very displeased and would not go back. The only nice thing was the young man who checked us in. He was super kind. 

Omar 

on Expedia

a year ago

Room had a slight smell, bathtub was not clean. Lots of drywall repair. 

Andrew 

on Expedia

a year ago

I was charged $300 for a reprocessing fee under duress trying to get my son checked in late at night. They said I made a mistake on the name on the reservation but they never changed the name on the reservation and let him in so I paid for nothing. Expedia claimed it wasnt them that charged the fee but also wasn’t willing to help me get the fee refunded All I know is I paid $300 for absolutely nothing as the reservation information was never changed. I’m disputing the charge. We shall see if Expedia or Extended Stay do the r... read more

Thomas 

on Expedia

a year ago

Front Desk can use a little help Took the front desk three attempts to get me a room. Two out of three times the key would not open the door. And this was two different rooms. The third room, the door was open, and all the furniture had been thrown around the room. I will not be staying there again. 

Bradley 

on Expedia

a year ago

Bad Location. Dirty Bathrooms Toilet stopped up with somebody else’s excrement 

Robert 

on Expedia

a year ago

Don’t stay here unless you hate yourself