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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room I was assigned it was unclean and not ready at all. Second room was in the corner upstairs and it stunk very bad. I was unimpressed in the room and honestly didn’t want to stay there.
Business response:
Dear Guest, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Y... read more
This was actually one of the worst places I’ve ever checked into. There were cobwebs all over the top of the ceiling and grease marks on the heads stain that were coming off. Mold buildup in the shower and the room had such a large gap under the door that the individual living in the hotel outside smoking weed permeated the entire room we only checked in for about 40 minutes and my daughter and IThis was actually one of the worst places I’ve ever checked into. There were cobwebs all over the top of the ceiling and grease mar... read more
Business response:
Dear Guest, Thank you for sharing this experience. We continuously review our cleaning and maintenance practices to maintain high standards throughout the property. However, we apologize that the atmosphere during your stay caused any discomfort. We understand your decision to leave quickly with your daughter when conditions did not meet expectations and when surrounding activity affected peace of mind. Please know that we maintain strict safety and security measures for the comfort of all our guests. Your input is invaluabl... read more
Room does not feel clean. Paint falling off wall in the bathroom. Will not stay here again.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that the room condition did not meet your expectations and that you left feeling disappointed. Your comments regarding cleanliness and maintenance will be shared with our team to ensure the necessary improvements are made. We value your feedback, as it helps us enhance the guest experience. Sincerely, Hotel Management
Shower had mold
Business response:
Dear Christopher, Thank you for your feedback. We regret that the shower did not meet our cleanliness standards during your stay. Your feedback has been shared with our housekeeping team to ensure thorough attention is given to prevent similar issues in the future. We appreciate you bringing this to our attention and hope to provide a more comfortable experience on your next visit. Sincerely, Hotel Management
Cockroaches - DONT STAY HERE There was a cockroach on our bed in the morning as we left, I squished it and threw it in the trash. I reported it to the office and they stated they would treat the room and if they do d evidence then they would refund me, I will not be paying for this room and will dispute the charges.
Business response:
Dear Lindsey, Thank you for the feedback. We are deeply concerned by your comments and understand how unsettling that must have been. Please know that our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. We hope to have the opportunity to restore your confidence in the future. Sincerely, Hotel Management
Las fotos del cuarto que aparecen en la publicidad, no corresponden a la realidad
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.