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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Neighbors dogs kept barking. Sheets and towels had blood stain droppings. Room had roaches. There were burn stains on the bathroom counter. Room wasn’t vacuumed and had pieces of something on the floor that my dog was trying to eat.
Business response:
Dear Soreya, Thank you for taking the time to review your stay with us. We are deeply sorry for the issues you encountered, including the disturbances from neighboring pets and the cleanliness concerns in your room. This is not the standard we aim to provide, and we appreciate you for bringing this to our attention. Our team is reviewing these matters to ensure they are promptly addressed, as delivering a clean and comfortable environment is our top priority. Your feedback motivates us to refine our processes, and we are com... read more
Very dirty. had lots of burn marks on counters & the floor.
Business response:
Dear Amber,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. The condition of your room, including the burn marks, does not reflect our standards, and we understand how disappointing this must have been. Your feedback will be shared with our housekeeping team to ensure immediate improvements are made. We value your input and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
Not good.
Business response:
Dear Maritza, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make things right for you while you were here so we could make the most of your visit. Thank you for choosing us. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Def motel vibes. Very old and outdated room. Bed smelled like someone already slept in it. You get what you pay for.
Business response:
Dear Shelby,We want to thank you for taking the time to review our hotel. We apologize for the disappointing accommodations and cleanliness issues that affected your stay. We understand how frustrating this must have been for you. Rest assured, we will address this with our team and ensure that our rooms meet the highest standards that our guests deserve. Your satisfaction is our top priority, and we are committed to delivering exceptional quality and value. We would like the opportunity to serve you better in the future and... read more
NOT Good
Business response:
Dear DONNA, Thank you for your review. We’re sorry to hear that your experience was not satisfactory. Your feedback is important to us, and we will work with our team to address any concerns and improve our service. We value your input and hope to have the opportunity to welcome you back in the future for a much better experience. Sincerely,Hotel Management
Definitely a nice location if you want to visit attractions in the San Ramon/Dublin/Pleasanton area. But it's too expensive given that the walls are paper thin and it had a pretty bad aroma. Most likely the quality of paint. There is no ice machine but they give you ice cube trays in the freezer. No exercise room and no swimming pool
Business response:
Dear Nathaniel, Thank you for your feedback. We’re glad you found the location convenient for exploring the area. We regret that certain aspects, such as the sound insulation and aroma, did not meet your expectations. Your comments regarding amenities like the ice trays and the lack of a fitness center and pool have been noted. We are continually working to enhance our offerings and appreciate your insights to help us improve.Sincerely,Hotel Management
The manager Sonia was unprofessional and rude. The room smelled, had damage in several places, stains on the carpet, outlet coming out of the walls. Pics available upon request. The pull out couch bed had blood stains all over it, it was disgusting. The first night when I complained to Sonia her only solution was she could check us out so we could go find somewhere else to stay. Our entire soccer team booked here and were beyond disappointed. The rooms looked nothing like advertised. We travel A LOT for soccer and will never... read more
Business response:
Dear Elicia, Thank you for your feedback. We regret to hear about your experience and the issues you encountered. We take concerns about room conditions and staff interactions seriously and will address these with the appropriate team members to improve our service. Your comments help us enhance our standards, and we hope for the chance to offer a better experience in the future.Sincerely,Hotel Management
My room was not ready. They gave me a room that was not clean. I had to leave becauae there was no other clean rooms.
Business response:
Dear Rafael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the cleanliness and readiness of your room. It is unacceptable that you were provided with accommodations that did not meet our standards. Your feedback is invaluable, and we will address these issues with our team to ensure they are resolved. We appreciate your understanding and hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Managemen... read more
They did not want to clean the room even after asking for service on the 11th day of stay.cleaning staff was rude to my parents and didn’t want to provide toilet paper and other things!
Business response:
Dear shahida, We apologize for the negative experience you had regarding the room service and the behavior of our staff. This is not the standard of service we strive to provide. Your feedback is important to us, and we will address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.