Extended Stay America - San Ramon - Bishop Ranch - West

Sean 

on Expedia

a year ago

First off, staff were excellent. Front desk was great and you could tell housekeeping tried. Also, the outside couryard with the granite columns was nice. The room was clean but rough-it had the feel of military barracks I've stayed in with plenty of roughly repaired holes in doors/walls and badly repainted surfaces. Counters and nightstands were cracked and lights bent from abuse. Kitchen ok but absolutely no basic utensils in room (They can be ordered). Bath had more bad paint, poorly repaired holes, rust coming up from cr... read more

Breanna 

on Expedia

2 years ago

This was the second to worst hotel experience I've ever had, and I've stayed at 100s of hotels. The hotel room was filthy. Used condom under my bed, suspect possible drugs under the bed, def not safe for pets. The bed itself was incredibly uncomfortable, to the point that my husband and I left a day early simply because we couldn't handle it any longer. We wasted basically $110 just to avoid being miserable any longer. The kitchen was very run down and dirty. Even though the room was non smoking it reaked of old cigarette sm... read more

Sujatha 

on Expedia

2 years ago

. 

Mallory 

on Expedia

2 years ago

Terrible. Booked three nights and because the room was so sup-par decided to stay with a friend the last night over staying here another night. No coffee maker, had a little kitchen but no utensils, no cups, no plates. The furniture was so old and made of particle board afraid it would break during my stay. Just really bad rooms, would stay anywhere else but here next time. Never again! 

Angela 

on Expedia

2 years ago

The tables and counters were not clean, feces on a toilet seat, toothpaste spit on the counter.We had to check three rooms before we found one that was semi acceptable. The desk clerk told us that Housekeeping was gone for the day and they were not. The couch looked like somebody's cat had gotten to it,. There were cupboard doors hanging crooked. We would come into our room after being out most of the day and it would smell like pot. There was garbage piled near the cans as well as all over outside in heaps. The beds were cl... read more

Denise 

on Expedia

2 years ago

This property had two buildings which 2nd building had no elevators for handicap vor elderly very hard. Leftover trash in bathroom from last guest, and when wiped down was dirty never cleaned. Thats including the table and dresser.