Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Dear Guest, Thank you for providing your feedback. We are truly sorry to learn that your experience did not meet expectations. The conditions you described are not in line with the standards we are committed to maintaining, and we regret the impact this had on your visit. Cleanliness is essential to us, and we are reviewing your comments carefully to ensure improvements. While the exterior presentation met your expectations, we understand the importance of consistency throughout. Your experience matters, and we hope to have ... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America. We appreciate your feedback regarding our internet connectivity and are actively exploring more efficient solutions. Your insights are invaluable in helping us enhance the guest experience, and we look forward to welcoming you back for a smoother, more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Steven,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay. A peaceful and comfortable experience is our priority, and we regret that the noise and lack of amenities did not meet your expectations. Your concerns will be addressed with our team to enhance our accommodations. We appreciate your input and hope to welcome you back for a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Jean, We appreciate your feedback and are glad to hear that our team was able to assist in finding a more suitable room. While it’s wonderful to know you found the accommodations clean and the staff welcoming, we regret that certain aspects of the property did not meet your expectations. We have noted your comments regarding the bed. Guest comfort is our top priority so that we will address this appropriately with our team. We hope you will allow us another opportunity to host you in the future. Sincerely,Hotel Manageme... read more

Business response:

Dear Tay, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management 

Business response:

Dear Jared, We deeply apologize for the discomfort you experienced during your stay. We understand how concerning this must have been, and we take this issue seriously. Although we implement strict pest control measures, we will ensure the room you stay in is thoroughly treated. Your feedback is important to us, and we are committed to enhancing our services. We hope you will give us another chance to offer you a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Gregory, We sincerely apologize for the inconvenience caused during your stay, especially considering your upcoming surgery. We understand how important rest is and regret that the noise affected your comfort. We appreciate your patience as our team worked to resolve the issue, and we are grateful for your understanding. We strive to provide a peaceful and restful environment for all our guests and will review your feedback to prevent similar concerns in the future. Thank you for sharing your experience with us and hope... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand how important a comfortable and functional environment is for our guests, and we regret that your experience did not meet expectations. We take all feedback seriously and will address the concerns you've raised, including the flush and bed comfort, to improve our services moving forward. While we offer a grab-and-go breakfast, we understand this may not have met your needs, and we will look into how we can enhance this offering.... read more