Extended Stay America - Santa Barbara - Calle Real

Business response:

Dear Leo, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for recognizing our front desk team's excellence. We strive to provide exceptional service to all our guests, and we're delighted that our front desk met your expectations. Your feedback motivates us to maintain high standards of hospitality. We value your comments and will share them with our team. We look forward to welcoming you back for another positive stay at Extended Stay America.Sincerely, Hotel Management 

Business response:

Dear Charles, Thank you for your kind feedback! We're thrilled to hear that Cindy provided excellent service with her friendly, courteous, and helpful demeanor. We truly value such positive remarks about our team members. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management