Extended Stay America - Santa Barbara - Calle Real

Business response:

Dear Bruno, Thank you for your feedback. We appreciate you taking the time to share your thoughts. We strive to provide a better than "ok" experience for all our guests and will use your input to make improvements. We hope to welcome you back to Extended Stay America and exceed your expectations in the future.Sincerely,Hotel Management 

Business response:

Dear Ankit, Thank you for sharing your experience with us. We apologize for the disappointment caused by the size and cleanliness of your room. Your feedback is valuable, and we take it seriously. Rest assured, we will address these concerns promptly to improve our standards. Our aim is to provide comfortable and pristine accommodations for all our guests, and we regret not meeting your expectations on this occasion. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Caitlyn, Thank you for your feedback. We appreciate your honesty and understand that our property may show signs of age. Please be assured that we are continuously working on improvements to enhance our guests' experience. Your satisfaction is important to us, and we hope to welcome you back in the future to see the positive changes. Sincerely,Hotel Management