Extended Stay America - Santa Barbara - Calle Real

Business response:

Dear Valentina, Thank you for your feedback. We appreciate your comments about our friendly front desk staff and efficient check-in and check-out process. We are continuously working to improve our facilities and will take your suggestion for updates into consideration. Your satisfaction is our priority, and we are grateful for your understanding as we strive to enhance our guests' experience. We look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Leo, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Stephanie, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the WiFi during your stay. Providing reliable service is important to us, and we regret that we did not meet your expectations in this regard. We have addressed this issue with our front desk team to ensure better assistance in the future. Your feedback is valuable as it helps us improve our services. We hope to welcome you back and provide you with a seamless experience.Sincerely,Hotel Management