Extended Stay America - Santa Barbara - Calle Real

Business response:

Dear Guest, Thank you for recognizing our front desk team's excellence. We strive to provide exceptional service to all our guests, and we're delighted that our front desk met your expectations. Your feedback motivates us to maintain high standards of hospitality. We value your comments and will share them with our team. We look forward to welcoming you back for another positive stay at Extended Stay America.Sincerely, Hotel Management 

Business response:

Dear Charles, Thank you for your kind feedback! We're thrilled to hear that Cindy provided excellent service with her friendly, courteous, and helpful demeanor. We truly value such positive remarks about our team members. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Ramon, Thank you for your feedback. We're glad you found our location convenient. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.We look forward to welcoming you back to our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Helen, Thank you for sharing your feedback. We understand your concerns regarding the value of your stay. Ensuring our guests' satisfaction is paramount, and we regret if the property's current condition did not meet your expectations. Please be assured that we continuously evaluate opportunities for improvement. Your comments are invaluable as we strive to enhance our guests' experiences. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management