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Extended Stay America - Santa Barbara - Calle Real
- Hotels
- Santa Barbara, CA
About this business
Location details
4870 Calle Real, Santa Barbara, CA, 93111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Fresh towels and a linen, but hotel is good.
Business response:
Dear Sofia, Thank you for reviewing your recent stay; we value each of your comments. We are happy to read that you like our hotel. However, we genuinely regret a few housekeeping issues you encountered, like a dirty towel and linen. We hope you will accept our apologies for any inconvenience this has caused. Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management
Quiet and good for a weekend trip
Grab and go breakfast I wasn’t expecting that. A bit old and outdated but ok. Sheets did t look to clean or they may have been stained. It was ok.
Business response:
Dear eloisa, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Dirty room, desk clerk with attitude. The check in process was easy but the room was not clean. There was hair on the pillows and the toilet seat was not clean. When i went to the front desk to let them know, i was met with an eye roll and a "what"? Very unprofessional! My room got changed and was better but the bathroom floor was sticky so still not clean. My check out process was easy and the clerk was much more professional. I will not stay here again.
Business response:
Dear Dorinda, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced with your initial room. Although we are glad we could reallocate different rooms for you, we regret the cleanliness is not up to par. Our top priority is providing our guests with a clean and comfortable environment, and we regret falling short of your expectations. We will address these concerns with our housekeeping team to ensure thorough cleaning is done. The lack of professionalism from one of our ass... read more
Frequently asked questions about Extended Stay America - Santa Barbara - Calle Real
How is Extended Stay America - Santa Barbara - Calle Real rated?
Extended Stay America - Santa Barbara - Calle Real has a 3.6 star rating with 2,240 reviews.
When is Extended Stay America - Santa Barbara - Calle Real open?
Extended Stay America - Santa Barbara - Calle Real is open now. It will close tomorrow at 12:00 a.m.