Extended Stay America - Santa Rosa - North

Business response:

Dear Guest, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that our team followed up after your check-in to ensure everything was going well. Providing attentive service and making sure our guests feel comfortable is very important to us. We appreciate your kind words and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the television in your room was not working properly and that you encountered issues during your stay. We understand how frustrating it can be when amenities do not meet expectations. Your comments will be shared with our maintenance and front desk teams to ensure these problems are addressed promptly. We regret the inconvenience and appreciate you bringing this to our attention so we can improve. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your thoughtful note and understand that finding no kitchen items created one combined inconvenience during an otherwise calm visit with easy parking and a peaceful setting. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We hope your next visit provides a more enjoyable and comfortable experience. Sincer... read more

Business response:

Dear Laisa, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear that our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management