Extended Stay America - Santa Rosa - North

Business response:

Dear Guest, We appreciate your thoughtful note and understand that finding no kitchen items created one combined inconvenience during an otherwise calm visit with easy parking and a peaceful setting. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We hope your next visit provides a more enjoyable and comfortable experience. Sincer... read more

Business response:

Dear Laisa, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear that our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management 

Business response:

Dear Caleb, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear KEN, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We hope that your overall stay was pleasant. However, we apologize for any miscommunication regarding our dishware policy. Our front desk team strives to explain all available amenities during check-in, and we are sorry this was not reflected in your experience. To maintain the highest level of cleanliness, dishware is kept at the front desk, and our team is always glad to deliver items directly to your suite upo... read more