Extended Stay America - Santa Rosa - North

Business response:

Dear Matthew, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Our team is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Deena, Thank you for taking the time to review our hotel. We take all guest comments seriously, and your remark about the light fixtures has been noted and will be reviewed by our maintenance team. We’re committed to providing a safe and comfortable environment for all our guests and appreciate you bringing this to our attention. We hope you will allow us another chance to serve you and demonstrate our commitment to your satisfaction. Sincerely, Hotel Management 

Business response:

Dear Kellie, Thank you for choosing Extended Stay America and taking the time to share your experience. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Victoria, Thank you for choosing Extended Stay America and for your great review. We’re so glad you enjoyed the cleanliness and warm hospitality during your visit. Our goal is to create a welcoming and comfortable environment, and it’s wonderful to know our team made a positive impression. Your kind words mean a great deal, and we hope to have the pleasure of hosting you again soon for another wonderful stay. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear you found your stay at Extended Stay America easy and straightforward. We strive to make every visit simple and comfortable for our guests. If there’s anything specific you’d like us to improve or any special touches you’d appreciate next time, please don’t hesitate to let us know. We look forward to welcoming you back soon for another hassle-free stay! Sincerely, Hotel Management