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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and quite. Elevator under maintenance.
Business response:
Dear Vixeth, Thank you for your feedback. We're glad to hear you found our accommodations clean and peaceful. We apologize for any inconvenience caused by the elevator maintenance during your stay. Your comments are valuable as we strive to provide a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
Central location
Overnight short stay in Santa Rosa! Excellent service at the front desk. Dismal free breakfast in the foyer, minimal breakfast choices, no ice readily available, but prob a product of being an extended stay with in room kitchenettes. Cleanliness - dark concerning stains on the hallway carpets, but very clean in the rooms, appreciate no carpets in the rooms!
Business response:
Dear Karen, Thank you for your feedback. We're delighted that you found our front desk service excellent and the rooms very clean. We strive to provide a comfortable environment for all our guests. We apologize if the breakfast selection didn't meet your expectations and for any inconvenience caused by the lack of ice. As you mentioned, our in-room kitchenettes are designed for guests planning longer stays. Your observation about the hallway carpets is noted, and we are working on addressing this issue. We appreciate your un... read more
Nice Great customer service. Stayed for only one night. All went well.
Business response:
Dear Enrique, Thank you for your kind words! We’re delighted to hear you enjoyed your brief stay at Extended Stay America. Our team is dedicated to ensuring a pleasant experience for our guests, and we’re thrilled everything went smoothly for you. We look forward to welcoming you back for a longer visit next timeSincerely,Hotel Management
Usual extended stay with colorful tenants. Dog area shared with smoking. Cigarette butts, broken glass, trash, and lots of dog poop.
Business response:
Dear Michael, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to another opportunity to provide you with a much-improved visit. Sincerely,Hotel Management
Property is good value. You get what you pay for. Very basic. Don’t expect any frills. Great to sleep and run. No ice. No restrooms in lobby area. Basic.
Please look for other hotel's is my opinion. I would not stay again. Elevator did not work. Bad odor in hallway. Mattress not comfortable at all. Beakfast horrible. Coffee was okay.
Business response:
Dear Arthi, Thank you for sharing your feedback. We're sorry to hear about the inconveniences you experienced, and we appreciate your honesty. Our team will address your comments about the elevator, hallway smell, mattress comfort, and breakfast quality to improve our services. We're glad to hear you enjoyed the coffee. We hope to provide you with a better experience in the future..Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.