Extended Stay America - Santa Rosa - North

Business response:

Dear Jake, We apologize for the inconvenience caused by the elevator being out of service and the absence of an ice machine during your stay. Your feedback is crucial, and we understand the frustration these issues may have caused. We will ensure that such information is communicated to our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience during your next visit.Sincerely,Hotel Management 

Business response:

Dear Jonathan, We appreciate your feedback. While we're glad you found our location better, we apologize for any inconvenience regarding the showerhead and breakfast offerings. We continuously strive to maintain cleanliness and update our facilities. Your comments will be shared with the relevant team for review. We value your input as it helps us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Veronica, We're delighted with your positive experience with our professional staff at Extended Stay America. Providing exceptional service is our priority, and we're thrilled that our team made your stay enjoyable. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Christy, We are thrilled you had a positive experience at Extended Stay America. Thank you for recognizing our respectful staff, cleanliness, and peaceful atmosphere. We're delighted you extended your stay multiple times and appreciate your recommendation. It was our pleasure to accommodate you, and we look forward to welcoming you back again soon!Sincerely,Hotel Management