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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was non smoking but 3 floor smelled of smoke tge whole time , I did mention it . Also room smelled of strong urine 😢
Business response:
Dear kerry, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell and cleanliness in your room. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a mo... read more
Full size refrigerator. But...no ice maker in hotel and no coffee maker in room
Business response:
Dear Denise, Thank you for being our valued guest and posting your remarks online. We apologize for the lack of amenities in your room. Although we are a limited-service property, we always aim to cater to our guests' needs and ensure their stay is as enjoyable as possible. Our kitchens are fully equipped with a fridge and ice trays for your convenience. Therefore, we do not have ice machines on our property, and we regret any inconvenience this caused. Your feedback is valuable to us as we continue to make improvements to e... read more
Very clean and ample rooms! Great for folks doing a longer stay as well. Parking is easy too!
Business response:
Dear Olivia, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy you enjoyed your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
This property is centraly located and very near the Freeway Exit. It was quiet and it had all the amenities I was looking for.
Evertthing
Business response:
Dear Richard, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Kitchenette
it was not what we were looking for. It could be ok for a one night during a road trip but as a destination it was not for us. I didn't realize so many people seem to live there permanently. It felt more like staying at someone's apartment with lots cigarette butts on the ground and people smoking outside our room next to the no smoking sign.
Business response:
Dear Krista, Thank you for evaluating your recent stay with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope you will allow us to redeem ourselves the next time you are in the area. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.