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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Santa Rosa - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
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Business response:
Mario, we are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management
All four staff members with whom I interacted were excellent, and went above and beyond what was expected of their roles. Our room was pretty sad looking. Could benefit a lot from a new carpet and more attractive lighting. I wish the hotel had a fitness room, too. But it was super clean and the bed was surprisingly comfortable.
Business response:
Jessica, thank you for taking the time to evaluate our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Relaxing, very clean , quiet all good 🤗
Business response:
Donna, thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in Was good, the Gentlemen at the counter was polite. This is the second time I have stayed here and the last. Rooms are dirty, faucets leak, bath tub had dirt stains, and there was a fight right outside my window with group of at least 10 men and women, people hung outside the hotel all night, very uneasy feeling, hard to rest. However when I informed the gentlemen at the counter he did run out there and disperse the crowd. Unfortunately some of them came back once he left and hung out all night
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the front desk service. However, we are sorry for the cleanliness issue you experienced in your room. Your concern will be shared with our housekeeping team so that corrective measures can be taken. We value your observation and hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.