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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Relaxing, very clean , quiet all good 🤗
Business response:
Donna, thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in Was good, the Gentlemen at the counter was polite. This is the second time I have stayed here and the last. Rooms are dirty, faucets leak, bath tub had dirt stains, and there was a fight right outside my window with group of at least 10 men and women, people hung outside the hotel all night, very uneasy feeling, hard to rest. However when I informed the gentlemen at the counter he did run out there and disperse the crowd. Unfortunately some of them came back once he left and hung out all night
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the front desk service. However, we are sorry for the cleanliness issue you experienced in your room. Your concern will be shared with our housekeeping team so that corrective measures can be taken. We value your observation and hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Too expensive for low quality The front desk people were very nice. The rooms are pretty old and dingy and people are smoking throughout the facility and possibly rooms. The smell of cigarette smoke was the worst part of the stay.
Business response:
Thank you for being your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the smoke smell you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. On a positive note, we are happy to know you liked our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Cooler weathed Good place to stay for the price.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our affordable rates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
check in was great. gal at the desk was very friendly and helpful. room was nice but was disappointed that the no smoking floor smelt horribly of smoke and the bed sheets on my bed had "burns" in them. remote for TV did not work to turn the TV on or off but did work to change the channels and adjust the volume.
Business response:
Thank you for your review. We are happy to know you liked the service provided by our courteous front desk staff. However, we are sorry for the issues you encountered in your room. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The young woman who checked us in and quickly moved us b/c the tv was not working was very helpful and courteous. The property was very clean l.
Business response:
Lee, thank you for selecting Extended Stay America and sharing your review. We are delighted to know you liked our immaculate property and the service provided by one of our front office associates. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 880 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.