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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You could tell that the room was not cleaned after the last guest's stay. It was so dirty that I did not stay. I told the people at the front desk and they didn't seem to care.
Business response:
William, thank you for being a guest at Extended Stay America. We are glad to learn you enjoyed your overall stay with us. However, we apologize for the cleanliness and service issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Hotel Management
Quick stay Pleasant the queen bed a little hard felt like a full size. Staff friendly and accomodating. Room clean.
Business response:
LaCreta, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Business response:
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Santa Rosa - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
N/a
Business response:
Mario, we are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management
All four staff members with whom I interacted were excellent, and went above and beyond what was expected of their roles. Our room was pretty sad looking. Could benefit a lot from a new carpet and more attractive lighting. I wish the hotel had a fitness room, too. But it was super clean and the bed was surprisingly comfortable.
Business response:
Jessica, thank you for taking the time to evaluate our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.