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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
roomy & comfy for the money Our room was very comfy and roomy. As I am disabled I especially appreciated the recliner. However, we did have a problem with the toilet the first night. I waited till the next AM and was told that a maintenance worker was not available till Monday (the following day!). I asked if a plunger could be brought up. They did and I solved that problem. I wonder why they could not come up with that idea on their own. Also I had to make several attempts to get an extra pillow, the toaster did not work co... read more
comfortable price performer The room was very clean, comfortable (the bed was too hard), quiet and conveniently located. The staff was attentive and courteous.
Best one I have ever stayed at By far the best Extended Stay America I have ever stayed in. The place was beautiful. I actually thought I was in the wrong place. It was great.
Enjoyed My Stay Customer service, Location and Cleanliness was all excellent
"Convenient for the money+ The hotel was very clean and neat. Having a kitchen in our room was great and so convenient for us not having to go out for breakfast each morning. The employees were friendly and helpful, especially with request for extra pillows and/or blankets. My only dislike was that the hotel does not have daily room service to change bed linens and towels. Apparently this is a new concept for extended stay hotels. We did have a nice stay, though.
Long check in It was very long and difficult chechnin
Disappointing Stay Disappointing Stay – Would Not Recommend My experience at this hotel was far from satisfactory. Upon arrival, there was no staff at the front desk, and I had to wait 5–10 minutes before anyone showed up. The elevator was out of service, which was very inconvenient. Additionally, there was no ice machine or water dispenser available for guests. Breakfast was a major letdown — very limited and poor in quality. For the price I paid, I’ve stayed at much better hotels that offered significantly more in terms of... read more
Business response:
Dear Francisco, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
The elevator was not working and my wife is handicapped and had to climb 2 flights of stairs at great risk. Was told no handicapped rooms and couldn't be accomodated on the first
Business response:
Dear Ron, Thank you for taking the time to share your experience with us. We truly understand how difficult and concerning this must have been, especially with your wife’s mobility needs, and we are very sorry for the discomfort you both endured. Accessibility for all of our guests is extremely important to us, and your comments highlight an area where we must be more mindful. Please know your feedback will be shared with our team so we can address these challenges more effectively. We appreciate your patience and hope you m... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.