Extended Stay America - Santa Rosa - North

Business response:

Dear Guest, Thank you for sharing your thoughts. We are pleased that you enjoyed the property and genuinely value your kind remarks. However, we regret that your service experience did not reflect the level of hospitality we strive to offer. Your feedback has been shared with our team to help strengthen future guest interactions. We hope to welcome you back and provide a seamless and delightful visit.Sincerely,Hotel Management 

Business response:

Dear Marissa, Thank you for choosing our hotel and posting your review. Our team is committed to creating an exceptional experience for each guest, so we apologize for any inconvenience you may have encountered during this visit. We hope you will try us again in the future so we can give you the seamless stay you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Rita, Thank you for sharing your experience. We regret any inconvenience you faced and appreciate you bringing this to our attention. Guest comfort is important to us, and we will address this concern with our team. We hope to have the opportunity to welcome you back to Extended Stay America for a seamless and enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear Mindi, Thank you for your feedback. We regret that your stay did not meet your expectations due to the lack of amenities in your room. While we provide necessities in our rooms, we understand that additional items, such as a hair dryer, are essential for a comfortable experience. Please note that such amenities can be requested at the front desk, and our team is always happy to assist. We appreciate your input and will use it to improve our offerings. We hope to welcome you again for a more enjoyable stay.Sincerely,Hote... read more

Business response:

Dear Mike, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Julio, Thank you for sharing your feedback. We are glad our location was convenient for your destination. However, we understand there may have been aspects of your stay that did not fully meet your expectations. We apologize for any inconvenience this may have caused. Your comments are valuable to us as we continually strive to enhance our guest experience. We are committed to making improvements to ensure every guest enjoys a comfortable and seamless stay. We would love the opportunity to welcome you back for a better... read more

Business response:

Dear Paulina, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the bedding issue, especially with your children’s comfort. We understand how frustrating this must have been, and we deeply regret that the situation was not handled more promptly. We will address this with our team to improve communication and responsiveness. We hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management