Extended Stay America - Santa Rosa - North

Business response:

Dear Adali, We’re sorry to hear that aspects of your experience did not meet expectations. Your comfort is important to us, and we regret if anything during your visit caused disappointment. At the same time, we're pleased to know that the team member assisting you provided courteous service and effective communication. Your recognition means a great deal. We hope you’ll consider giving us another opportunity to offer a more satisfying stay in the future. Sincerely, Hotel Management 

Business response:

Dear Sandra, We regret to hear that your stay was far from satisfactory. The concerns you raised are not reflective of the experience we aim to provide, and we apologize for the inconvenience. Please be assured that your feedback is being taken seriously and has been shared with the relevant team for follow-up. We hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Jorge, Thank you for taking the time to share your experience. We sincerely apologize for the extended delay you encountered during your arrival process. We understand how frustrating and inconvenient that must have been, especially after a long journey. Your feedback has been shared with our team to ensure smoother procedures moving forward. We appreciate your patience and hope you will consider giving us another opportunity to provide you with a more efficient and comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your overall experience did not meet your expectations. Our team is committed to maintaining a safe and welcoming environment for all our guests. We appreciate you bringing your concerns to our attention and will continue to uphold high standards to ensure a comfortable stay. We hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered, particularly with the level of service provided at check-in and the condition of your room. Your feedback highlights areas in which we fell short, and we will take immediate steps to improve these aspects. We understand the importance of a clean, welcoming environment and exceptional service and are addressing these concerns with our team. On a positive note, we’re glad to hear that Berlin was able to assist you at checkout. We value your feedback and hope fo... read more

Business response:

Dear Guest, Thank you for sharing your feedback! We’re glad you chose to stay with us. We apologize for the condition of the floor during your visit. At Extended Stay America, we strive to maintain a clean and welcoming environment for our guests, and we’ll be sure to address this concern with our team. We appreciate your input and hope to have the opportunity to welcome you back for a better experience next time. Sincerely, Hotel Management