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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack a lot of amenities in the room. Hair dryer etc.
Business response:
Dear Mindi, Thank you for your feedback. We regret that your stay did not meet your expectations due to the lack of amenities in your room. While we provide necessities in our rooms, we understand that additional items, such as a hair dryer, are essential for a comfortable experience. Please note that such amenities can be requested at the front desk, and our team is always happy to assist. We appreciate your input and will use it to improve our offerings. We hope to welcome you again for a more enjoyable stay.Sincerely,Hote... read more
Getto
Business response:
Dear Mike, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Close to my destination
Business response:
Dear Julio, Thank you for sharing your feedback. We are glad our location was convenient for your destination. However, we understand there may have been aspects of your stay that did not fully meet your expectations. We apologize for any inconvenience this may have caused. Your comments are valuable to us as we continually strive to enhance our guest experience. We are committed to making improvements to ensure every guest enjoys a comfortable and seamless stay. We would love the opportunity to welcome you back for a better... read more
Disappointing customer service The staff was very nice. Check in was quick and easy. We checked in at night. When we got to the room our 2 children were ready for bed. We opened the pull out couch so they could go to sleep. The sheet was very wet. It was wet enough that the mattress was also wet. We called down to the front desk. She was very nice and said she will take care of it. That was the last we heard of it. Luckily we travel with an air mattress since you never know. The kids had to sleep on that. The room smelled li... read more
Business response:
Dear Paulina, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the bedding issue, especially with your children’s comfort. We understand how frustrating this must have been, and we deeply regret that the situation was not handled more promptly. We will address this with our team to improve communication and responsiveness. We hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management
Did not get to stay there while I was in lobby after traveling for 5 hrs had to pee they ignored my urgency and I ended peeing my pants in lobby They canceled my stay called police because I was rude telling them I was disabled and could not hold my urine was told to leave and that they reimburse my room I waited for police to arrive in wet pee pants on h who does that said they had no bathroom by lobby and wanted me to check into get room on 3 re floor but I could not control my bladder so I got kicked out embarrassed and h... read more
Business response:
Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Breakfast was only muffins and coffee.
Business response:
Thank you, Jorge, for your feedback! We are glad you enjoyed your stay at Extended Stay America. We understand that breakfast variety is important, and we will keep your comments in mind as we improve our offerings. We hope to welcome you back for an even better experience in the future!Sincerely,Hotel Management
This is not a hotel for tourists. If you’re not from the area, don’t stay here.
Business response:
Dear Johanna,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. Our goal is to provide a welcoming and comfortable environment for all guests, and we regret that this was not the case during your stay. Your comments are valuable to us as we continually work to improve the experience for all our visitors. Should your travels bring you back, we would welcome the opportunity to offer you a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.