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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
comfortable price performer The room was very clean, comfortable (the bed was too hard), quiet and conveniently located. The staff was attentive and courteous.
Best one I have ever stayed at By far the best Extended Stay America I have ever stayed in. The place was beautiful. I actually thought I was in the wrong place. It was great.
Enjoyed My Stay Customer service, Location and Cleanliness was all excellent
"Convenient for the money+ The hotel was very clean and neat. Having a kitchen in our room was great and so convenient for us not having to go out for breakfast each morning. The employees were friendly and helpful, especially with request for extra pillows and/or blankets. My only dislike was that the hotel does not have daily room service to change bed linens and towels. Apparently this is a new concept for extended stay hotels. We did have a nice stay, though.
When we arrived the check-in was incredibly slow and we were absolutely exhausted. I was charged for an upgrade because the hotel didn't have the room available that I booked online. The upgrade should have been complimentary considering that was the hotels fault. The room itself wasn't cleaned properly. There were little hairs all over the bathroom counter and the mirror was dirty. In the morning there was a puddle of water beneath the bathroom sink. As we left, a woman who appeared to be homeless got onto the elevator with... read more
Room was uncomfortable, not enough staff (2 times I waited more than 20 minutes for someone to get to the front desk. Breakfast was instant oatmeal packet. My view was literally a mountain of mattresses that made me think that ther was a recent bed bug issue. The room amenities were upon request, including shampoo.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of the room and the discomfort you experienced during your stay. Please be assured that our property undergoes routine pest control treatments, and we work closely with our service provider to ensure such issues are fully resolved. Cleanliness and guest comfort remain our top priorities, and your comments will also be shared with our housekeeping and maintenance teams. We regret that your visit did not reflect our usual standards and ho... read more
Staff was misleading. I paid for a room for my adult daughter who would be needing accommodations late one night, unable to drive home because of thick dense fog. I made a call to their reservation line (the only published number) asking them if they accept cash for an incidentals deposit as my daughter didn’t have a credit card. They said yes, $100. When my daughter arrived the front desk staff told her NO, accusing her of making up the story (saying nobody on any reservation line would tell anybody that). They refused her ... read more
Business response:
Dear Guest, Thank you for sharing this experience regarding your daughter’s reservation. We understand how concerning and upsetting it can feel when information provided in advance does not match what occurred at arrival, especially when safety was a factor. Clear communication and respectful interaction are essential, and feedback like this is important for awareness and reflection. We appreciate you taking the time to share your perspective and regret the frustration this situation caused. Sincerely, Hotel Management
Bare bones, hard bed, durty bathroom, qwick breakfast selection was minimal, more like a snack
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. Additionally, your comments about our grab-and-go breakfast will be shared with our leadership team to improve our offerings for a better start to th... read more
Una mesa con cafetera y sobres de avena con aguacaliente y nada de leche no es desayuno incluido
Business response:
Dear Guest, Thank you for choosing us. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.