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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short-term and long-term voucher hotel! Staff were helpful and friendly, but this hotel needs repairs and maintenance. The elevator was broken which limited accessibility for us, as disabled guests. Everything for kitchen use had to be checked out which was inconvenient, especially with disabilities and a broken elevator. The whole hotel smells like stale cigarettes. You can only resolve that with new carpet, new drapes, and new paint. My room was not thoroughly cleaned. "Breakfast included" is misleading because coffee, tea... read more
This place is disgusting. Worst than motel 6. Regret ever staying here
A family member was staying there, and we had extended the stay a few times. Not once did anyone say we needed to come to the desk to check in and show ID again for the overlapping reservation to start. The family member let them know there was already a reservation for the next 2 nights. Mind you, this was the 4th time we had extended an already existing reservation. The staff told me they asked the family member to come down and show ID, etc, and said they asked multiple times. Family member said they asked time and said t... read more
Motel 6 beats this motel The elevators were not working, and I was placed on the third floor, in addition, the rooms were filthy, and the furniture was so old there was paint missing and it looked like it was bought at an old garage sale. The smell of the entire hotel was terrible and disgusting
don't stay here if arriving after hours. I arrived at 1 am and they made me sit in the lobby for an hour while their system updated despite the fact I had advised them ahead of time of my late check in and that I was checking out at 5am
La persona que me atendió fue amable y hablaba inglés y español.
Business response:
Dear Adali, We’re sorry to hear that aspects of your experience did not meet expectations. Your comfort is important to us, and we regret if anything during your visit caused disappointment. At the same time, we're pleased to know that the team member assisting you provided courteous service and effective communication. Your recognition means a great deal. We hope you’ll consider giving us another opportunity to offer a more satisfying stay in the future. Sincerely, Hotel Management
Worst hotel experience ever The bathroom sink didn't drain. The refrigerator is broken and made very loud sounds. The electricity went out five times and I couldn't shower. When I filed a complaint with the manager - Adrian, he did nothing for me. Didn't even apologize for the issues. Horrible experience and barely slept.
Business response:
Dear Sandra, We regret to hear that your stay was far from satisfactory. The concerns you raised are not reflective of the experience we aim to provide, and we apologize for the inconvenience. Please be assured that your feedback is being taken seriously and has been shared with the relevant team for follow-up. We hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.