This profile has been claimed by the business owner or representative.
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
CSR had extreme difficulty checking us in, took two hrs to get in our room.
Business response:
Dear Jorge, Thank you for taking the time to share your experience. We sincerely apologize for the extended delay you encountered during your arrival process. We understand how frustrating and inconvenient that must have been, especially after a long journey. Your feedback has been shared with our team to ensure smoother procedures moving forward. We appreciate your patience and hope you will consider giving us another opportunity to provide you with a more efficient and comfortable stay. Sincerely, Hotel Management
Just Don’t This place was worse than a motel six with dirty hookers.
Business response:
Dear Guest, We’re sorry your overall experience did not meet your expectations. Our team is committed to maintaining a safe and welcoming environment for all our guests. We appreciate you bringing your concerns to our attention and will continue to uphold high standards to ensure a comfortable stay. We hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Hotel Management
Na
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The young lady that checked us in had no customer service. Lead us through the check in with really no sense of guide. Our room wasn’t clean. We had to take our own trash out, linen as well. When asked if we could get more clean linen they asked we bring down the used ones to get new ones. I mean. Never heard of that but, ok. The 3rd floor which we stayed at smelled like trash and they had the trash room door open and the barrels were over flowing. Otherwise eat check out the lady by the name of Berlin was super sweet in hel... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, particularly with the level of service provided at check-in and the condition of your room. Your feedback highlights areas in which we fell short, and we will take immediate steps to improve these aspects. We understand the importance of a clean, welcoming environment and exceptional service and are addressing these concerns with our team. On a positive note, we’re glad to hear that Berlin was able to assist you at checkout. We value your feedback and hope fo... read more
Floor needed mopping .
Business response:
Dear Guest, Thank you for sharing your feedback! We’re glad you chose to stay with us. We apologize for the condition of the floor during your visit. At Extended Stay America, we strive to maintain a clean and welcoming environment for our guests, and we’ll be sure to address this concern with our team. We appreciate your input and hope to have the opportunity to welcome you back for a better experience next time. Sincerely, Hotel Management
I Loved everything about the property it was the staff the was rude
Business response:
Dear Guest, Thank you for sharing your thoughts. We are pleased that you enjoyed the property and genuinely value your kind remarks. However, we regret that your service experience did not reflect the level of hospitality we strive to offer. Your feedback has been shared with our team to help strengthen future guest interactions. We hope to welcome you back and provide a seamless and delightful visit.Sincerely,Hotel Management
Great
Business response:
Dear Marissa, Thank you for choosing our hotel and posting your review. Our team is committed to creating an exceptional experience for each guest, so we apologize for any inconvenience you may have encountered during this visit. We hope you will try us again in the future so we can give you the seamless stay you should always expect from us.Sincerely,Hotel Management
Shower was not working properly
Business response:
Dear Rita, Thank you for sharing your experience. We regret any inconvenience you faced and appreciate you bringing this to our attention. Guest comfort is important to us, and we will address this concern with our team. We hope to have the opportunity to welcome you back to Extended Stay America for a seamless and enjoyable stay. Sincerely,Hotel Management
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.