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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Long check in It was very long and difficult chechnin
Disappointing Stay Disappointing Stay – Would Not Recommend My experience at this hotel was far from satisfactory. Upon arrival, there was no staff at the front desk, and I had to wait 5–10 minutes before anyone showed up. The elevator was out of service, which was very inconvenient. Additionally, there was no ice machine or water dispenser available for guests. Breakfast was a major letdown — very limited and poor in quality. For the price I paid, I’ve stayed at much better hotels that offered significantly more in terms of... read more
Business response:
Dear Francisco, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
The elevator was not working and my wife is handicapped and had to climb 2 flights of stairs at great risk. Was told no handicapped rooms and couldn't be accomodated on the first
Business response:
Dear Ron, Thank you for taking the time to share your experience with us. We truly understand how difficult and concerning this must have been, especially with your wife’s mobility needs, and we are very sorry for the discomfort you both endured. Accessibility for all of our guests is extremely important to us, and your comments highlight an area where we must be more mindful. Please know your feedback will be shared with our team so we can address these challenges more effectively. We appreciate your patience and hope you m... read more
Short-term and long-term voucher hotel! Staff were helpful and friendly, but this hotel needs repairs and maintenance. The elevator was broken which limited accessibility for us, as disabled guests. Everything for kitchen use had to be checked out which was inconvenient, especially with disabilities and a broken elevator. The whole hotel smells like stale cigarettes. You can only resolve that with new carpet, new drapes, and new paint. My room was not thoroughly cleaned. "Breakfast included" is misleading because coffee, tea... read more
This place is disgusting. Worst than motel 6. Regret ever staying here
A family member was staying there, and we had extended the stay a few times. Not once did anyone say we needed to come to the desk to check in and show ID again for the overlapping reservation to start. The family member let them know there was already a reservation for the next 2 nights. Mind you, this was the 4th time we had extended an already existing reservation. The staff told me they asked the family member to come down and show ID, etc, and said they asked multiple times. Family member said they asked time and said t... read more
Motel 6 beats this motel The elevators were not working, and I was placed on the third floor, in addition, the rooms were filthy, and the furniture was so old there was paint missing and it looked like it was bought at an old garage sale. The smell of the entire hotel was terrible and disgusting
don't stay here if arriving after hours. I arrived at 1 am and they made me sit in the lobby for an hour while their system updated despite the fact I had advised them ahead of time of my late check in and that I was checking out at 5am
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.