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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not get to stay there while I was in lobby after traveling for 5 hrs had to pee they ignored my urgency and I ended peeing my pants in lobby They canceled my stay called police because I was rude telling them I was disabled and could not hold my urine was told to leave and that they reimburse my room I waited for police to arrive in wet pee pants on h who does that said they had no bathroom by lobby and wanted me to check into get room on 3 re floor but I could not control my bladder so I got kicked out embarrassed and h... read more
Business response:
Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Breakfast was only muffins and coffee.
Business response:
Thank you, Jorge, for your feedback! We are glad you enjoyed your stay at Extended Stay America. We understand that breakfast variety is important, and we will keep your comments in mind as we improve our offerings. We hope to welcome you back for an even better experience in the future!Sincerely,Hotel Management
This is not a hotel for tourists. If you’re not from the area, don’t stay here.
Business response:
Dear Johanna,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. Our goal is to provide a welcoming and comfortable environment for all guests, and we regret that this was not the case during your stay. Your comments are valuable to us as we continually work to improve the experience for all our visitors. Should your travels bring you back, we would welcome the opportunity to offer you a more enjoyable stay.Sincerely,Hotel Management
Hotel gave rooms away to others before I could check in.
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. It is unacceptable that your room was given to another guest, and we understand how frustrating this situation must have been for you. We are currently reviewing our booking procedures to prevent such occurrences in the future. Your experience is important to us, and we appreciate your understanding as we work to improve our services. We hope you will consider giving us another opportunity to provide yo... read more
Not Recommended ! Terrible ! I booked on this Hotel from September 16 to 19, 2024. I checked OUT September 18, 2024 at around 1:45 PM, then, I checked my card the Hotel charged my card with 22.20 USD !!! I called the Hotel by phone, the guy unable to answer directly what caused of charges. Do not book on this Hotel , they will charge your card with hidden charges without informing you ! !!! This Hotel NOT RECOMMENDED !!!!
Business response:
Dear JOHNNY, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
VERY EXPENSIVE FOR WHAT WE GOT. SHEETS ARE PAPER THIN...ROOM SMELLED BADLY...FLOOR SMELLED OF CIGARETTE. BREAKFAST is only COFFEE AND STALE GRANOLA BARS. Oatmeal was offered as well. Husband and I did not even unpack...slept in clothes. Nobody was at front desk when we checked in. Waited for 15 minutes until someone decided to come out. Dirty and old hotel.
Business response:
Dear Rocio,Thank you for taking the time to evaluate our hotel. We sincerely apologize for the disappointing experience you endured and regret falling short of your expectations. Your satisfaction is of utmost importance to us, and we are addressing your concerns with our team to implement the necessary improvements. We are committed to providing a seamless and enjoyable stay. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the ho... read more
Overbooked and didn’t have a room for me
Business response:
Dear Jordan, We genuinely regret disappointing you. We apologize for the inconvenience you encountered with your reservation. We hope to have a second chance to host your stay the next time your travels bring you our way!Sincerely,Hotel Management
Not terrible but not a place I would ever stay with my family again. People hanging out in the parking lot at night, smelled weird, heater smelled like it was burning and set off the smoke alarm. Staff was nice but the whole place just gave off a sketchy vibe. Good price but you get what you pay for.
Business response:
Dear Ian, Thank you for sharing your experience. We regret to hear that your stay did not meet your expectations. Your feedback about the issues with the environment and amenities is important to us. We are committed to addressing these concerns to improve our guest experience. We appreciate your kind words about the staff and hope to provide a better experience in the future.Sincerely,Hotel Management.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.