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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky, holes in ceiling in hallway, run down, depressing.
Business response:
Dear Amy, We're sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations. Please accept our apologies for any inconvenience caused by the condition of the property. We take your feedback seriously and will work diligently to address these issues to ensure a more positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcom... read more
We showed up after midnight due to delayed travel and they would not give us our room. Said we were marked as a no show since we tried checking in so late and they would not give us our room and could not offer us any other room as their computers were down. Beyond frustrating situation. I’ve never had this happen in all my years of travel and I would not suggest booking a room here.
Business response:
Dear Benjamin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Don’t do it. Really bad. Hardly slept because of guest, appliance, AC noise. There was a sewage smell in the hallways. It was a total bummer.
Business response:
Dear Guest, We're truly sorry to hear about your disappointing experience during your recent stay. Your comfort is our priority, and we apologize for any disturbances caused by noise and unpleasant odors. Please know that your feedback is taken seriously, and we'll address these issues promptly to ensure a more pleasant stay for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.SincerelyHotel Management
The property has a very run down. No hair dryer, shampoo or dishes in the kitchenette. People living there full time.
Business response:
Dear Kristin, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our gue... read more
The elevator is broken (June 1st 2024). The guy at the front desk asked me if I'd like a third floor room when checking in, so I said sure. It was only after I checked in that he decided to tell me the elevator is broken, and, all the other rooms were taken so he couldn't move me. Thankfully, I was only staying the night and just had my backpack. But I saw some people really struggling with their luggage. Over all, this place is okay if you're passing through. There is no lobby, the halls are dark and creepy, there's zero so... read more
Business response:
Dear Katrina, Thank you for sharing your review and the details surrounding your recent stay. We apologize for your concerns with the elevators and appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize for any inconvenience. We also appreciate your compliments about our comfortable rooms with kitchens and are glad you rested well. It was an honor to host your visit, and we hope you will give us another chance to welcome you.Sin... read more
WARNING The elevator was not working. Water was turned off for two hours. Notice was posted but I was not told prior to my stay. Furniture was dusty & shabby. Carpet was filthy.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We truly regret the inconvenience you encountered with the houskeeping oversights, the elevator not working, and the water not being available for a few hours. We understand the frustration you had. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we w... read more
Clean up your act and be truthful to your guests. Moldy bathroom. Hallway smelled like a dead mouse or rat had died somewhere in the walls. I was informed the elevator wasn’t working after they had taken my $$$. Front desk had a poor attitude.
Business response:
Dear Austin, Thank you for being our guest and sharing your honest review. We sincerely apologize for the cleanliness issues and the non-functioning elevator. We regret any miscommunication and understand your frustration. Please know that we will promptly address these concerns with our maintenance and housekeeping team. Additionally, we regret that our front desk staff did not provide the level of service you deserve. We are immediately addressing these problems and improving our guest experience. Thank you for your feedba... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.