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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready Checked in to a unmade bed, used towels on floor and sink and the kitchen burner was left on so the room was hot as can be. I would not stay there ever again.
Roaches and Bad Smell My husband and I stayed there for 1 night and 1 night only! We were placed in a Non Smoking Room which smelt like an Ashtray, granted we checked in during the late night hour so the front desk was unable to move us. The next day as we were getting ready to check out I noticed something crawling on top of the wall, sure enough it was a Cockroach. Next thing I know their were three more crawling out the kitchen sink. I was definitely mortified, the Shower head was broken and I paid full price. Highly disa... read more
I was very disappointed. It was not the greatest. It was not at a very easy location to get to. We didn't have our things brought up to our room until a full day later. I will not stay in one of these again.
Business response:
Judy - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that we did not deliver your requested items in a timely manner. To prevent this from happening again, our staff is re-training in this area so that we can provide better service for our guests. We are glad to hear that you enjoyed our free Wi-Fi. We appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Russian River Terrible. Robbery in parking lot, security guard barged in our room with a key at 3 am scaring my daughter and I to death.
Business response:
Jennifer - We received a copy of your review and wanted to take a moment to personally respond. We are truly sorry for the experience you described. We take our guest's safety very seriously. We will be reviewing your feedback with our entire staff to ensure your situation is not repeated. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Aweful I never write reviews for hotels, but this was one of the strangest stays in a hotel I have had. The carpet was sticky when we entered and smelled like urine. The walls are incredibly thin so we were able to hear other guests talking and running on the floor above us until 4am. There was also a recorded announcement saying the entire hotel was under surveillance at 3am. We were both awoken by the announcement, believing it was an emergency. Once we arrived home, we were both covered in some type of insect bites, from ... read more
Not bad with a discount Room had been used with a pet and I did not know that, had a hard time sleeping because of allegeries
Business response:
Glen - I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you were unable to get a good nights rest while you stayed with us due to allergies. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
okay hotel Elevator needs work. The new staff didnt know the policies. Wasnt aware that they don't give cash back. So you have to wait 3-7 days for your deposit to come back to you.
Business response:
Thank you for taking the time to write a review of your stay. I apologize for the maintenance issues you experienced during your stay. Also, it disappoints me to learn that our level of customer service did not meet your expectations. I will meet with our entire staff to review our customer service and maintenance policies so that these issues do affect our future guests. Your feedback regarding our reservation policies will help us in our efforts to continually improve our hotels. Again, thanks for the comments. We do hope ... read more
Meth No towels, no room cleaning, no blankets, only 3 pillows, hair in room when we checked in, large amount of ppl seem to be on meth including staff. I'll never stay there again nor recommend to anyone.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.