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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stay somewhere else Outside appears nice. Rooms are not clean! Carpet had several burn marks all over. Smoke detector was hanging by wires from the ceiling. A/C did not work. The second room was a small improvement. But still not clean. And a/c in the second one would not turn off! I would not classify the breakfast as a Continental breakfast.
Too close to the freeway Walls are thin and we had LOUD neighbors that were up all hours of the night and early morning. Also Hotel faces freeway and freeway traffic can be heard all night. We stayed 2 nights and our room was not cleaned during our stay.
Business response:
Thank you for your recent review, we appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to provide you with a pleasant stay. In regards to housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, my team and I are focusing on making sure that we give each and every guest a positive experience and notify our guests abo... read more
Shady place Very shady place, a lot of things going on there that definitely isn't family orientated. Rude front desk staff who are never at the desk. No towels ever in hotel for my whole 3 days stay. Room keys constantly stop working even when u make sure to keep seperate from your mobile device. Probably the worst hotel stay ever.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to provide you with a pleasant stay. To prevent this from happening again, my team and I are focusing on making sure that we give each and every guest a positive experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The worst hotel i've ever been to. People are smoking in the filthy hall and the smell gets into the room. Car horns and shouting too early in the morning.... A family of 6 living in the next small room, cooking with the door open.... We waited for extra 2 towels until the day after.... We had only sheet on the bed, with no blanket.... Never again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced cleanliness and housekeeping issues during your stay with us. In response to your feedback, I will be continually training my staff on the cleanliness of our hotel. We want to make sure that each guest experiences a fresh, clean and safe environment. We continually work to improve our hotel, so I really appreciate your comments. I do hope that you will return to our hotel, or any other Extended Stay Ho... read more
Pick a different hotel when we got to the room the toilet was overflowing and there was sewer water on the floor. When we went down to the office to have someone fix it and clean it up they handed me a plunger! After that fiasco was finished, I got in the shower only to realize that there was no shampoo. I would definitely not stay at this hotel again.
Overpriced for what you get! The room smelled like vomit when we entered. Because it was a holiday weekend there were no other rooms. They were also out of towels and we had to wait for them to be delivered. There were people hanging around outside of the hotel smoking.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not have a pleasant stay with us due to cleanliness issues in your room. To make sure this does not happen again, I am going over with my staff the importance of making sure each room is fresh and clean for every guest that stays with us. We continually work to improve our hotel, so I really appreciate your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in tow... read more
not a good experience. There was too many people drunk and homeless people outside all night and all day. I didn't feel safe.
Basic Hotel Stayed here for 3 nights in January 2015. Room was over fine, nothing special. It was nice having a full size fridge. However, the room lacked basic things such as, hair dryer, coffee machine, shampoo, cups of any kind,ice, vending machine etc. There was no room service the entire time we were there, and had difficulty getting clean bath towels. We tried to request a blanket and they said they didn't have any. It was rather difficult to find they lobby as it's not marked at all and it's a TINY room mixed in with ... read more
Business response:
Melissa - Thank you for your recent review of your stay. I am sorry to hear that we did not offer you any amenities during your check in at the hotel. Hair dryers and other toiletries are available at the front desk upon request. We provide house keeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, our staff will be re-training in the basics of checking in guests, and being more informative on what the h... read more
Been there, done that. Never again. While the room was certainly clean regarding paint and flooring, the room still smelled like smoke. I noted that there are smoking rooms at the hotel and that these rooms are located in and around the non-smoking rooms. This might have contributed to the smokey smell in the room I was in. It was hard to appreciate the room cleanliness and comfort given the smokey smell. The "breakfast" offering did not match up with my perception of the picture posted on their website. When I saw the pictu... read more
Business response:
Joshua - Thank you for your recent review of your stay. I am sorry to hear that your room smelt like smoke and the pillows smelt musty. I also apologize for the fridge making a lot of nose and for the size of the grab-and-go breakfast. I will put in a maintenance request for the fridge to make sure the noise doesn't occur in the future. To prevent this from happening again, our staff is double checking each vacant room before checking in our guests. We continually work to improve our hotel, so I really appreciate you taking ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.