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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells Should have spent the extra 30 to stay at a place that didn't stink.
Business response:
Thank you for your recent review of your stay. The odor issues you described are unacceptable, and I sincerely apologize for your experience. To prevent your experience from happening again, I will be working with our staff to ensure we are cleaning and inspecting rooms to our company’s high standards. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
disappointed Room had a odor to it otherwise staff was very nice
Only if you're desperate Kitchenette counter was dirty, room had damages: large wall patch, dresser drawers broken, garbage along the sidewalk outside the rooms. Had to go to the office to ask for drinking cups (why no disposable cups?). Hotel is next to the highway, pretty noisy. No in-room coffee. We won't stay there again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the condition of your room did not meet our standards. To prevent this from happening again, our staff will be doing more thorough room checks prior to guests' arrivals. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
we booked the hotel through Hotels.com and had a horrible experience! Arrived at the hotel and the doors were locked, lights were out with a handwritten note saying "system down, can't check in guests"!!! Called and called and called the night phones and no one answered!!! Contacted Hotels.com and they couldn't do anything. Called extended stay reservation line and spoke with 5 people and still no answered. Waited for both Hoels.com and Extended Stay reps to solve the issue. It took 3 and a half hours to get through to someo... read more
I Slept on the Floor We booked a room for three (two double beds). I have the confirmation email to prove it. We were allowed an early check in (11AM); we got our keys; but, we did not go to our room for it was still being cleaned. In the evening of the same day, around 11:30PM after the wedding we attended, we finally saw our room and were disappointingly surprised to see only one queen-sized bed. I immediately complained at the front desk but they could not do anything that evening because there were no other rooms availab... read more
Right by the freeway so expect noise from all the traffic. Also there's nothing in walking distance so you're gonna have to have a car. The room was okay, just like any other Extended Stay but on the night we stayed, they were out of a lot amenities like tissue. My room next door had like three dogs that were pretty noisy...
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that we were unable to provide you with all of our standard amenities. In response to your feedback, I am going to order more of our amenities. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Ugh. Keep driving. The worst and the most expensive motel by far. Toilet rocked from bad installation and leaked all night. Room was dirty and cover stained. Not a place to ever stay again. Better to sleep in the car. Other people in other rooms were heard. In need of update. Old dirty moldy washcloth left from previous guests.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. In response to your feedback, I am to be retraining our housekeeping staff as well as having our maintenance engineer inspect all rooms to ensure that everything is functioning properly. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Dump Extra charge for housekeeping and living amenities. Manager was incompetent told her to clean room and charge extra still did not get room cleaned. Continental breakfast is a joke. Way overpriced.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the housekeeping and service issues that occurred during your stay. In response to your feedback, I am going over with our staff the importance of making sure that guest rooms are serviced correctly as well as ensuring that guest needs are responded to in a timely manner. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Overpriced-no towels? First off there were not towels on the first night.Did not receive any till the following day. Had to dry myself with my bathrobe. There was a kitchenette but no dishes, pots pans , cutlery to cook. The room was overpriced for what it was.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.