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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced for the quality Basic accommodation during a high occupancy rate around the area. Our stay was simply ok _
Dirty! Room was dirty and smelled like smoke (was a "non-smoking" room). Linens and curtains smelled old and dusty. Stains all over the carpet. Hair and dirt all over the shower and toilet. Felt dirty as soon as I stepped in the room.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am going over with our staff the importance of making sure all rooms are thoroughly inspected prior to guest arrivals. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room was not ready had to wait almost 2 hrs. Staff could care less. The place was filthy with garbage everywhere
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
There is better in the area Dirty, poorly maintained. Felt unsafe at night despite a security guard.
Business response:
Thank you for your review. Please accept our apologies that we were unable to meet your expectations. In response to your feedback, I will make sure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Poisonous smell Stepped into nonsmoking room to an odor similar to cigarette smoke. Turned on AC and opened window to vent and for went to dinner. Wrong move, the AC unit was causing the odor which now is horrendous. Unit kept cycling adding to the problem. Hotel was booked up so couldn't change rooms and it was late. Nauseating smell all night long. Staff at check in was pleasant is the only thing positive Health Department needs to check all their AC's in my opinion.
Worst Hotel EVER This hotel is the worst I have ever stayed at. The first room they gave us smelled of smoke. The second one was not much better. The furniture had been beaten to death and was all broken. There were no pillow cases on the pillows. We tried to get some but finally gave up. Housekeeping was not helpful at all. We were told, it was their room over and over. Trash cans were over flowing when we arrived. Trash everywhere. Front desk girl was so unprofessional, I have never seen such tight pants. I will NEVER stay... read more
Business response:
Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our staff on inspecting our rooms to our company’s high standards as well as making sure each guest receives professional customer service. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.